Once you're done verifying and still getting the same issue, let's go through some basic troubleshooting steps starting with opening a private browser. This helps us determine if the error is caused by the browser cache or not.
Here's how to open a private window in different browsers:
Google Chrome: press Ctrl + Shift + N.
Mozilla Firefox: press Ctrl + Shift + P.
Internet Explorer: press Ctrl + Shift + P.
Safari: press Command + Shift + N.
You can always come back to the Community if anything may arise while working in QuickBooks Online. I'd be glad to help. You have a wonderful day!