Thanks for checking in with us, stephen1.
I want to make sure you're able to insert the full size of your invoices logo.
When uploading a logo for your invoices, there are requirements you should meet to avoid display issues. Be sure to check the following:
- The logo is a .gif, .bmp, .png, .jpg, .jpe, or .jpeg file
- File size is smaller than 1MB
- The shape of the logo is square (Note: Rectangles don't work)
You can check this article for more information: https://quickbooks.intuit.com/community/Income-and-expenses/How-to-add-customize-and-troubleshoot-lo....
Once you're done verifying and still getting the same issue, let's go through some basic troubleshooting steps starting with opening a private browser. This helps us determine if the error is caused by the browser cache or not.
Here's how to open a private window in different browsers:
- Google Chrome: press Ctrl + Shift + N.
- Mozilla Firefox: press Ctrl + Shift + P.
- Internet Explorer: press Ctrl + Shift + P.
- Safari: press Command + Shift + N.
You can always come back to the Community if anything may arise while working in QuickBooks Online. I'd be glad to help. You have a wonderful day!
