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jb104
Level 1

As of today my clients are just getting the PAY INVOICE link when we send invoices instead of the VIEW INVOICE with a PDF of the invoice attached. Happened suddenly.

 
1 Comment 1
JessT
QuickBooks Team

As of today my clients are just getting the PAY INVOICE link when we send invoices instead of the VIEW INVOICE with a PDF of the invoice attached. Happened suddenly.

Hi jb104,

 

Try sending a dummy invoice to your email address to see if you get the same thing. If yes, please contact our Support to report this behavior. Supports needs a reporting client to investigate this behavior. If not, please resend the invoice to your client.

 

Our Support team is available on weekdays from 6 AM to 6 PM PST.

  1. Click on Help and type in customers cannot view invoices.
  2. If you get a suggested topic about invoices, select not helpful and type need human.
  3. If you get a suggestion, choose I still need a human and click Contact Us.

Let me know if you have other questions in mind. Have a good one!

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