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Level 1

Back in july a credit memo was issued and refund check sent out. customer lost refund check so client reissued a new check in Oct now Unapplied Cash Bal out of wack

How do I fix and get the new refund check applied to credit memo and zero out the unapplied cash balance
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QuickBooks Team

Back in july a credit memo was issued and refund check sent out. customer lost refund check so client reissued a new check in Oct now Unapplied Cash Bal out of wack

Welcome to the Community space, @mdillonacctg.

 

Allow me to grab this opportunity to help you and get this sorted out.

 

To get around this, you’ll need to link the refund check to your customer’s credit. This way, we'll zero out the unapplied cash balance. Let me guide you on how to do it in QuickBooks Online (QBO):

 

  1. Go to the + New menu.
  2. Click Receive payment.
  3. Select the customer you issued a refund check.
  4. Fill out the other fields as you see fit.
  5. Under the Outstanding Transaction section, select the checkbox for the Check you created.
  6. From the Credits section, select the checkbox of your customer Credit Memo.
  7. Make sure the payment is equal to the open balance, then select Save and close3.JPG

You can also read the Step 2:Link the refund to the customer’s credit or overpayment section in this article for more details: Record a customer refund in QuickBooks Online.

 

Let me also share this link that can guide you on how to link a deposit to an invoice.

 

In case you have other concerns or questions managing your transactions in QBO, you can always tag me in. It’s always my pleasure to help and keep you in working order. Have a great day ahead!

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