Hello there, swaneybob.
I'm here to ensure you can record a bad debt write off in your QuickBooks account. This way, you'll be able to manage your Accounts Receivable balances and keep your account updated.
When you write off a bad debt, the system will no longer ask you to enter a payment method when saving it from the Discounts and Credit window. You can correct this using the Verify and Rebuild tools. They identify the most commonly known data issues within a company file, then fix it.
Before we start, please close all opened windows in QuickBooks. Go to the Window menu, then select Close All.
Once done, you're now ready to perform the verify and rebuild process. Here's how:
After the process, you can now write off your customer's unpaid invoice. Then, pull up a Profit and Loss report to find out how your company is doing financially. Just go to the Reports menu, then select Company & Financial. From there, choose the one you want to generate such as Profit & Loss Standard and the Profit & Loss Detail to name a few.
Please let me know if you have other concerns. I'm just around to help.
I appreciate the troubleshooting steps you've tried, swaneybob.
When writing off bad debt, we'll need to add an expense account first to track the bad debt and use the account to close the customer's unpaid invoice(s).
To create an expense account:
Next, we can close the unpaid invoice by following these steps:
This will zero out the Customer Balance.
I'd appreciate it if you can give me an update with the results. I want to make sure everything is taken care of.