Hello,
Invoices are printed once a month using the path Sales/ All sales/ Filter for last month/ check the boxes/ Batch actions/ Print transactions
This has worked successfully for a few years, but failed today with the error message:
{“message”:”PDF header signature not found.”,”code”:-1}
Individual invoices can be successfully printed using Batch, but when more than one invoice is selected, the error message {“message”:”PDF header signature not found.”,”code”:-1} appears.
QB support recommended the standard clear cache, close and start the browser and if that does not work, uninstall Acrobat, install Acrobat, and try again. This did not work.
I explained to support that Acrobat is working properly except in Batch but they do not have a solution. Has anyone seen this before? Any suggestions?
Thank you for your help.
Charles