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accounting53
Level 1

Batch invoice printing

Hello,

 

Invoices are printed once a month using the path Sales/ All sales/ Filter for last month/ check the boxes/ Batch actions/ Print transactions

 

This has worked successfully for a few years, but failed today with the error message:

 

{“message”:”PDF header signature not found.”,”code”:-1}

 

Individual invoices can be successfully printed using Batch, but when more than one invoice is selected, the error message {“message”:”PDF header signature not found.”,”code”:-1} appears.

 

QB support recommended the standard clear cache, close and start the browser and if that does not work, uninstall Acrobat, install Acrobat, and try again.  This did not work.

 

I explained to support that Acrobat is working properly except in Batch but they do not have a solution.  Has anyone seen this before?  Any suggestions?

 

Thank you for your help.

Charles

1 Comment 1
MJoy_D
Moderator

Batch invoice printing

I can share additional information in resolving this error and help you print your invoices, @accounting53.

 

Try logging in to your account using other browsers like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. Then, try to print your invoices again.

 

In case, you're still encountering an error after using other browsers, then I suggest reaching back to our Customer Support and let them know that those troubleshooting steps that they've provided didn't work for you. 

 

They have the tools that can get into your account in a safe and secure environment, verify this error and help you resolve it. 

 

See this article for detailed guidance: Contact the QuickBooks Online Customer Support team.

 

Also, feel free to read the details from this link to learn more about printing invoices in QuickBooks Online: How to email or print an invoice.

 

Post again if you have any other questions or you need further help with your invoices. I'm a few clicks away to help you out. Keep safe!

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