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lovickscafe
Level 1

Been very disappointed with QB Online. Your service and help is horrible. Your charges are premium and help from you folks is scarce anytime at best.

 
4 Comments 4
taxpro2000
Level 2

Been very disappointed with QB Online. Your service and help is horrible. Your charges are premium and help from you folks is scarce anytime at best.

What help do you need then?

KlentB
QuickBooks Team

Been very disappointed with QB Online. Your service and help is horrible. Your charges are premium and help from you folks is scarce anytime at best.

I know this hasn't been easy for you and your business, lovickscafe.

 

I'll make sure that this will be taken care of. I would love to help you here. Can you provide details on what issues you're having with QuickBooks? This way, the Community team and other users might be able to help you out.

 

Due to COVID-19 we have limited staffing and have reduced our hours to 6am-5:30pm PT Mon-Fri. Rest assured, we will resume normal hours as soon as possible. 

 

Although, we'd like to have another go at helping you over the phone, too. You can follow the steps below to get in touch with us (if you don't have it handy anymore):
 

  1. Click the Help icon.
  2. Hit Contact Us.
  3. Enter the details of the issue in the box, then click Let's talk.
  4. Select the best support option for you.

Check out our support hours to ensure that we address your concerns on time.

 

 Your patience and understanding are greatly appreciated as we work to keep our staff safe.
 

Our doors are open 24/7 to help you in completing your task with QuickBooks. We also look forward to helping you out in the Community space. Stay safe and healthy.

Mary1954
Level 1

Been very disappointed with QB Online. Your service and help is horrible. Your charges are premium and help from you folks is scarce anytime at best.

Don't bother making commitments to clients that depend on using the QB online software.  I have been working all night on QB on-line.  Stopped at 5:00 AM for a break.  Came back and system is DOWN, FOR CRYING OUT LOUD AT 5 IN THE MORNING.  If you're going to take the system down, for God sakes, give us a heads-up!!!!

No reason for this.  You should know better but then again that assumes you care.

MarsStephanieL
QuickBooks Team

Been very disappointed with QB Online. Your service and help is horrible. Your charges are premium and help from you folks is scarce anytime at best.

We don't want you to feel this way, @Mary1954.

 

We'd like to help you with this issue. Did you receive an error? If yes, you can also share it here so that we can verify it in our system and provide resolution.

 

For now, if you'll bump with the same issue in the future, I'd suggest using an incognito browser. If it works, you can go back to the regular browser and clear its cache. This troubleshooting step will help you identify if this is caused by the outdated data saved in your browser. You can also use another supported browser as an alternative.

 

Here are the shortcut keys to access private window:

 

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge & Mozilla Firefox: Ctrl + Shift + P
  • Safari: Hold down + Option +

 

Please don't hesitate to contact us or comment below if you need further assistance or questions. We're here to back you up. Take care.

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