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baghevli
Level 1

Billable hourd previously invoiced are showing up as billable again I have invoiced thsi way for over 2 years and this is the forst time.

I am using Desk top 2018 the hours show as billable in time sheet but the total is on teh last invoice.
5 Comments 5
IamjuViel
QuickBooks Team

Billable hourd previously invoiced are showing up as billable again I have invoiced thsi way for over 2 years and this is the forst time.

Hello, @baghevli.

 

You may have excluded these billable items when creating an invoice for your client. To isolate this, manually remove them by adding a checkmark on the HIDE column.

Here’s how:

 

  1. Go to the Customers menu.
  2. Pick Create Invoices on the drop-down.
  3. Select the client on the CUSTOMER: JOB.
  4. On the Billable Time/Costs pop-up, mark the Select the outstanding billable time and costs to add to this invoice?
  5. Hit OK.
  6. Choose the Time and Expenses tabs.
  7. From the HIDE column, mark the transactions you want to remove from the list.
  8. Click OK
  9. Then, click the Clear tab below the invoice.

You can check this article for more detailed insights about job costing: Track job costs in QuickBooks Desktop.

 

Let me know if you have other questions about managing your billable time and expenses by leaving a comment below. Have a wonderful day!

baghevli
Level 1

Billable hourd previously invoiced are showing up as billable again I have invoiced thsi way for over 2 years and this is the forst time.

Thank you for the response. I am familiar with the solution you provided above,however the question is why are these showing up as Billable when they have already been invoiced. I am certain they have been and in the time sheet for the period they are still showing up as Billable instead of having an invoice in that column.  I have been billing this way for over two years and that period is the only one ever with a problem.  Can I mark these as Invoiced somehow so my books and time sheets are accurate.

Mark_R
QuickBooks Team

Billable hourd previously invoiced are showing up as billable again I have invoiced thsi way for over 2 years and this is the forst time.

I appreciate you getting back to us and sharing more information about your concern, @baghevli.

 

As mentioned by my colleague above, the possible reason why some of the hours are still showing as billable again is that they were excluded when creating an invoice. 

 

Another way around to get rid of the billable hours from the timesheet is to select the Add Time & Costs button, then choose the time when creating an invoice. This way, it would change the status at the timesheet to Not billable. 

 

If instead, you invoice from the Estimate or using a manual entry on the invoice, you bypassed selecting the Billable entries, which means it bypassed the change of status from Billable to Billed.

 

If the billable hours are still showing, I suggest contacting our Technical Support Team so they can investigate this further and provide some additional troubleshooting steps to get this fixed.

 

To reach them:

 

  1. Go to your QuickBooks Home page, then click the Help menu at the top.
  2. Choose QuickBooks Desktop Help from the drop-down.
  3. Hit the Contact us icon.

Please let me know how things go. I'll be around to provide further assistance. Have a good one.

baghevli
Level 1

Billable hourd previously invoiced are showing up as billable again I have invoiced thsi way for over 2 years and this is the forst time.

Thank you for the response @Mark_R

Here is what is going on.  I put the hours on a time sheet as billable to a customer.  I then generated an invoice and included all billable hours and expenses.  The hours and the cost of the item were pulled into the invoice and I saved it and sent it.  This is the way I have done invoices for two years and it works fine.  when I went to do the next invoice for that client those hours show up as billable again.  I checked and in all cases the hours invoiced have an invoice symbol in the last column of the time sheet except the hours in question that still have billable check mark.  I do not understand  why that one period is acting differently.  I also called support who was of absolutely no help on this.

Thanks,

 

Adrian_A
Moderator

Billable hourd previously invoiced are showing up as billable again I have invoiced thsi way for over 2 years and this is the forst time.

What my colleagues shared above are the possible solutions to fix this issue, baghevli.

 

At this time, it would be best to contact our Phone Support so they can investigate this further. They're the best support that can take a look at your program and find the main reason why the item is still showing as billable. Here's how you can contact them:

 

  1. Select QuickBooks Desktop Help from the Help menu.
  2. Click Contact Us.
  3. Enter The item shows as billable after the invoice was created.
  4. Click Continue.
  5. From there, select either Start messaging or Get a callback.

 

 

The QuickBooks Community is always up if there's anything that we can help you with.

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