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Billing data-field in invoice must match what's on customer profile. This was a recent change in your software and is complicating many of the invoices we send.

Often times we are billing to one address and shipping to a different location for a client on each order. If the shipping address does not match the customer profile, the invoice or estimate will not be able to be saved.
3 Comments
QuickBooks Team

Re: Billing data-field in invoice must match what's on customer profile. This was a recent change...

I've replicated this in my end and I was able to save invoices and estimates that have different shipping address from the customer's profile, benjamin2.

 

The behavior you've experienced is probably a browser-related issue. 

 

Cache and cookies make the browser easier and faster to use. However, too much of these may affect the browsing performance. 

 

You can log in using a private window and perform the task there. This browser doesn't store files in the cache storage. If you're able to save invoices and estimates, go back to your original browser and clear the cache. This would clear out internet files that might be causing the issue. 

 

Also, you can use a different browser and do the task there.

 

Feel free to let me know if the steps work well for you. 

Not applicable

Re: Billing data-field in invoice must match what's on customer profile. This was a recent change...

This issue is occurring in the mac desktop version.

 

I receive an error...

 

Unexpected problem :-37112

Moderator

Re: Billing data-field in invoice must match what's on customer profile. This was a recent change...

Hi, benjamin2.

I'm here to help you get past the error -37112 in QuickBooks Desktop for Mac. Let's get you back up and running.


Let's try to verify and rebuild your data. The data verification process in QuickBooks is a tool that examines the health of your QuickBooks company data file.

 

To Verify Data:

 

  1. Choose Window at the top, then Close All.
  2. Choose File.
  3. Click on Utilities.
  4. Click Verify Data.

To Rebuild Data:

 

  1. Choose File.
  2. Click on Utilities.
  3. Rebuild Data.
  4. You will receive a warning message to backup your company file, press OK.
  5. Click OK when you get the message "Rebuild has completed".

This article can give you detailed steps and information: Resolve data damage on your company file.

 

If you're still getting the error, you can reach out to our QuickBooks Desktop for Mac Support to have this investigated.

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Let me know how it goes by leaving a reply below. I'll be around to make sure you can save invoices and estimates with different shipping address. Have a great rest of your day.

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