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Level 1

Billing info how to get out of the screen

1 Comment 1
QuickBooks Team

Billing info how to get out of the screen

Hi there, jpkdil1.


 I can see how important the billing info gets out of the screen so you can continue enjoying the benefits of QuickBooks Self-Employed.


A typical browser's cache stores data from previous websites you've visited. However, as it collects information, it might cause display issues in QuickBooks Self-Employed (QBSE). This might be the reason to appears the billing info on your screen.


I suggest logging into your QBSE account using a private browser to see if we get the same thing. Browsing privately disables the cache from saving your browsing data, and it's a good way to check issues caused by a full cache.


Use these keyboard shortcuts based on the browser you're using. 


  • For Internet Explorer of Firefox, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.


If it works in incognito, clear the cache of your regular browser. Doing this helps QBSE to function more efficiently.


If the steps above didn't work, use other supported browser as alternatives.



Please don't hesitate to post if you have other questions related with QuickBooks. I'm always here to help you.

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