I am sending product samples to a sales rep at no cost. We use QB Premier Desktop 2016. I created a Sales Order with no cost for the products, created an invoice so everything matches in the system and the items come off our stock list. The items show on the screen, whether I'm in the invoice or the packing list.
But when I print either the invoice or the packing slip - both custom templates - the template prints but there are no items listed on either. Note - when it's a regular order with prices, there are no issues. Only for when we are sending things at no cost (i.e. samples, replacements, etc.).
Has anyone run into this before and, if so, does anyone know the fix so that the items print on the invoice and/or packing list?
Solved! Go to Solution.
Thanks for posting here in the Community, RickW.
I'm here to share some insights about printing a sales order and invoice with no cost.
You can go to the Preferences tab and uncheck the Don't print items with zero amounts when converting to Invoice button. This will allow you to print the items that have no cost on a printed invoice.
To provide a visual point of reference, I’ve included a screenshot below.
Here are relevant articles that may come handy:
Should you have more questions, feel free to let me know. I’ll be here if you need me.
Unfortunately, when I open the sales order and click on the arrow below the "Print" button and select "Packing List," it still prints the sales order.
Not sure if that's a glitch or something that has to do with the way QB was setup on our end initially.
Thanks qbteachmt for your answer.
I've already updated my answer above.
We hope to see you more often here in QuickBooks Community. Have a good one.
Hello there, @deb8.
I’m glad you were able to find the right settings to print invoices with zero values in QuickBooks Desktop.
In case you need tips and help articles in the future, please visit our QuickBooks Community link: QBDT Self-help.
That should do it. Please know that you can count on me if you need further assistance. Have a good one!