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Can App no longer save pictures of receipts? What happened? I've lost receipts going back months. Can I retrieve and, moving forward, fix the problem?

 
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Can App no longer save pictures of receipts? What happened? I've lost receipts going back months. Can I retrieve and, moving forward, fix the problem?

Good day, @angelalbowman,

 

The Receipts function is working fine. If the app doesn't save or is not able to show previously snapped receipts, make sure to check if the app is updated. This will help the app work without interruptions.

 

Additionally, you can use the Refresh Data option to download updates or apply recent changes on the application. To do that, follow the steps below:

 

  1. Click the three dots at the top-right section of the QBO app Home page.
  2. Press Settings then scroll down until you see Refresh Data.
  3. Tap Yes then wait for it to complete.

Once done, try snapping a receipt or check if the old items are restored. If it doesn't work, try uninstalling and reinstalling the app to resolve unexpected behavior on mobile devices, and ensure updated security settings are downloaded.

 

Use these links:

For quick access to mobile app resources, see this article: Mobile applications hub.

 

If the same thing happens, access your account temporarily on a supported browser.

 

I also recommend contacting our Phone Support Team, for them to open an investigation about this unexpected hitch and run some diagnostics to fix the problem.

 

To contact support:

 

  1. Click the (?) Help menu at the top right section of your QBO Dashboard.
  2. Tap the Contact us button.

 

 

Kindly update me on what you find by adding a new comment below. The Community has your back and I'm here if you need further help. Have a good one!

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