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Level 3

Can I change an invoice that has been paid with a credit?

I need to delete a charge that was added inadvertantly. There is a follow-up invoice that uses the balance of the credit available for this client. I need to get the final billing correct in the total amount owed and the available credit amount as well. thank you!
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QuickBooks Team

Can I change an invoice that has been paid with a credit?

Good day, Zippygal.


Did you record a credit memo for the credit? If so, we can open the transaction and assign it to the correct customer. 


Here's how:


  1. Go to Customers > Customer Center.
  2. Select the customer's name where the credit was added.
  3. Double-click the Credit Memo and select the correct customer from the CUSTOMER:JOB drop-down.
  4. Click Yes when prompted of the changes.

Once done, go to the correct customer and apply the credit to the invoice by creating a Receive Payment. Just open the invoice and click the Receive Payment button.


For a visual guide, you can check the screenshots below:



I'm adding this article for reference about credits: Give your customer a credit or refund in QuickBooks Desktop for Windows.


Should you have any other questions, please let me know and I'll get back to you the soonest. Thanks.

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