My problem is that when I get to step 5, there is no email address that appears. This happens with any vendor or PO I choose - if I open it to send it, there is NEVER an email address that appears.
I can alter the Vendor Name, and then correct it - and THEN an email address appears, but not until then.
This has been a real pain, has been going on for a couple of years, and has not been able to be solved by support. I can't imagine that I'm the only one this is happening to - and if I am, what can I do to just have the email address appear as it should?
It's possible that the email address wasn't included in the vendor's profile when the purchase order was created. To make sure it displays in every transaction, we can manually enter it in their profile. But if this isn't the case, we can perform basic troubleshooting steps. That's because the system sometimes behaves strangely when the browser is full of outdated pages.
I recommend using a different browser or a private window to assist you in resolving this issue so QuickBooks Online runs more effectively and smoothly. You can utilize these keyboard shortcuts:
Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
Well, I create 30 or more POs every month. The emails have been in the Vendor records for years, and every month I go through the same thing. Believe me, I've cleared the cache, tried different browsers, etc., ad infinitum. I go back and forth between Chrome and Edge because of other issues I have (e.g., Melio Billpay not opening on one or the other), and the lack of Vendor email appearing is the one constant the occurs with any browser, any time.
Last time I contacted customer support, we did go through basic troubleshooting steps. Nothing helped.
What I do is import the POs using Saasant, then open them one at a time to review and send. The vendor email does appear if I create a new PO manually, but I would certainly expect to also appear if I go in to edit an existing, Open PO.