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anup1
Level 1

Can i change email address on purchase order

 
4 Comments 4
Ryan_M
Moderator

Can i change email address on purchase order

Hi @anup1,

 

Yes, you can change the email address you have on a purchase order (PO) in QuickBooks Online (QBO). 

 

If you haven't sent out the PO yet, you can directly edit the information that appears on the Email text box. Otherwise, you'll have to locate the specific PO and edit the email address from there.

 

Here's how:

 

  1. Highlight the Expenses tab.
  2. Select Vendors.
  3. Click the vendor in question.
  4. Locate the PO you want to edit the email address, then tap to open it.
  5. Change the email address under the Email field.
  6. Hit Save and send.

You can also refer to this article: How to add a preferred vendor and create a purchase order using that preferred vendor. Learn about other ways you can use the PO in QBO.

 

Please feel free to post a comment below if you have additional concerns. I'll be sure to take care of them. 

oceanbeachesglass
Level 4

Can i change email address on purchase order

My problem is that when I get to step 5, there is no email address that appears.  This happens with any vendor or PO I choose - if I open it to send it, there is NEVER an email address that appears.

 

I can alter the Vendor Name, and then correct it - and THEN an email address appears, but not until then.

 

This has been a real pain, has been going on for a couple of years, and has not been able to be solved by support.  I can't imagine that I'm the only one this is happening to - and if I am, what can I do to just have the email address appear as it should?

SirielJeaB
QuickBooks Team

Can i change email address on purchase order

Hello there, @oceanbeachesglass.

It's possible that the email address wasn't included in the vendor's profile when the purchase order was created. To make sure it displays in every transaction, we can manually enter it in their profile. But if this isn't the case, we can perform basic troubleshooting steps. That's because the system sometimes behaves strangely when the browser is full of outdated pages.

I recommend using a different browser or a private window to assist you in resolving this issue so QuickBooks Online runs more effectively and smoothly. You can utilize these keyboard shortcuts:
 

  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
  • Google Chrome: CTRL + Shift + N
  • Safari: Command + Shift + N
     

If everything works, let's clear the cache in your browser to start fresh and ensure optimal performance. You can also use one of the other supported web engines for other alternatives.
 

You can refer to this article if you need to track and run purchase order reports in QuickBooks Online: Create purchase orders in QuickBooks Online.
 

Please click the Reply button if you need additional assistance with your purchase orders. We're available 24/7.

oceanbeachesglass
Level 4

Can i change email address on purchase order

Well, I create 30 or more POs every month.  The emails have been in the Vendor records for years, and every month I go through the same thing.  Believe me, I've cleared the cache, tried different browsers, etc., ad infinitum.  I go back and forth between Chrome and Edge because of other issues I have (e.g., Melio Billpay not opening on one or the other), and the lack of Vendor email appearing is the one constant the occurs with any browser, any time.

 

Last time I contacted customer support, we did go through basic troubleshooting steps.  Nothing helped. 

 

What I do is import the POs using Saasant, then open them one at a time to review and send. The vendor email does appear if I create a new PO manually, but I would certainly expect to also appear if I go in to edit an existing, Open PO.   

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