I appreciate you for connecting with us, Kendra.
We'd love to help. However, we'll have to know what transfer you're referring to so we can understand your concern better and provide you with a suitable fix. We'll also appreciate it if you elaborate on the issue and provide us with additional information. You're free to share some screenshots, as well, if applicable.
Feel free to use the Reply button below to get back to us. We're looking forward to your response. Have a great day!