Can I close my account online?

Are you able to login as Primary Admin or Company Admin? Is your QBO account still active, not suspended/canceled?

Welcome to the Community, dondutton.

Yes, you can replace the administrator or the account. However, you'll need to log in as the Primary Admin to be able to edit and assign a new Administrator.
 

Here's how:

1. Sign in to QuickBooks Online as the current primary admin. If you can’t sign in, you can recover your user ID or password.
2. Click the Gear icon ⚙ and choose Manage users.
3. Find the primary admin and click Edit.
   
4. Make the necessary changes (Name, Last Name, and Email Address).
5. For security, we send a verification code to the phone number or email on file for your account. When you receive the verification code, enter it and select Continue.
6. Select Make primary admin again to confirm the change.
7. Sign out of QuickBooks.

To know more about the process of changing the account's administrator, check out this article: Change the primary admin user in QuickBooks Online.

Additionally, you can refer to this article to see the different user types and levels of access in QuickBooks Online: User types in QuickBooks Online.

Let me know if you have any other concerns, I'm always here to help. Wishing you and your business continued success.