Hi there, agustinacasal.
Editing templates for payment receipts is still not available. Also, the payment receipts in QuickBooks Desktop don't have items on them.
If you're looking at the paid invoice, edit the transaction if the item is incorrect. However, if it's the name that's incorrect, go to Item List window and correct the name from there.
I will be forwarding another feedback about having an option to edit payment templates receipts to our engineers. I'll get back here if you have other questions.
Thanks for joining this thread, woody12.
Let me share information about customizing payment receipt in QuickBooks. This option is still unavailable.
I'll send additional feedback to our developers about this. This way, they'll be able to know your sentiments and what's best for your business.
In addition, you can check our QuickBooks Blog so you'll be updated with all new features released in the software.
Just let me know if you need additional help.
I agree with cj_cal, the Default payment received template is unusable! It is embarrassing for me to explain to my client that they have to use a work around to do a job their previous software did while applying a payment. At the very least the default PDF should show the payment received, the invoices that the payment was applied to and the the balance remaining in a clear and concise manner.
I am having all of the same frustrations!!! The payment receipt is so confusing for customers! Please make a change or allow us to make our own changes and customize the payment receipt!!
We recognize that each company has unique needs, and I can see how the option to customize a payment receipt in QuickBooks would benefit your business.
Don't worry, I'll take note of your suggestion and pass this along with our product developers. They'll be able to review and may implement this in the future updates.
In the meantime, you can visit our blogs to know more about future enhancements made by our developers through these links:
We hear you. If this feature becomes available, I'll be sure to notify you here.
Thanks for visiting the Community. Please let me know if you have any follow-up questions. I'm always here to help. Wishing you the best.
Hi there, bright,
Thanks for the screenshot.
QuickBooks lets you customize reports just the way you want them depending on the report you run.
Navigate tabs to update the information needed to show on the report:
For more details, please refer to this article: Customize reports in QuickBooks Desktop. This link will help you get the information needed for your business.
Keep me posted on which report you're specifically working on and I'll get back to you.
Thanks for joining this conversation, @bradg120177.
I can see how having an option to edit the Information on Payment Receipts would be helpful for you and your business. Rest assured that I'll pass along your suggestion to our Product Developers. They're always looking for ideas from users on how to improve QuickBooks.
In the meantime, I recommend visiting our Blog site. This is where we share recent happenings and future developments, such as updates to newly added features.
Here are the links:
Please know that I'm only a few clicks away if you have any other concerns or issues. I want to make sure everything is taken care of for you. Have a wonderful day!
Can you please allowed in payment receipt of Quick book, to change control account instead of cash and cash equivalent to select any control account to make our double entry work more efficient.
We are looking forward to your immediate response on mentioned issue.
Sumaira Sultana Talpur
[email address removed]
Thanks for joining this thread, sumairatalpur.
Updating the Payments Preferences in QuickBooks allows you to select any accounts when accepting payments. The process can easily be done in your company file.
After performing these steps, the Deposit To drop-down will show on the transactions. When accepting payments, you can now choose the preferred posting account.
I also want to make sure you’re in the loop about the latest enhancements developed by our engineers, so I’m adding a link where you can view them: Product Updates.
Reach out to me if you have further questions or concerns. Please know I’m always ready to help you. Have a great rest of the day.
The fact that you cant customize a payment recipient in quick books inst a problem, the problem is how quick books displays the information about the payment, that is the problem.
My customers want to see invoices paid with the credits their using to pay the invoice, how quick books deals with this is when you use a credit to pay a invoice it is not displayed on the receipt it just goes away, it makes no sense, anything dealing with a customer is of the upmost importance if my customer is affected i'm affected if i'm affected quick books is affected.
Hey there, @Dakota Hardscape Supply.
Welcome to the Community. I'm glad to offer my assistance with a workaround using statements.
You can create a statement to send to your customer to show all the details of the Invoice, Payment, and Receipt.
To create a statement:
For more details on this, check out creating a billing statement.
If you have any questions or concerns, I'm only a post away. Take care!
I appreciate the feedback
the problem with this workaround is that is does not work, like i stated before my customers want to see all the invoices there paying and what method of payment was used, if their paying off an invoice for $100 and they have a credit for $50 they want to see
Check #123 -$50
Credit #2453 -$50
Open Balance $0.00
the method you suggested using Quick books Statement will say
Quick books leaves out the credit entirely unless you set the date to when the credit was issue but that brings along a bunch of other invoices and credits that are unrelated to the current payment in question as well as still not stating what exact credit was used.
It seem like quick books reasoning is that credits only reduces invoice totals and are not methods of payment and they should be treated as full methods of payment period
Hello there, Dakota Hardscape Supply.
The transactions that shows in the statement is determine by the dates you selected. QuickBooks doesn't display transactions that occurred before the beginning date or beyond the ending date. Though you can change either date, the transactions order is shown by date.
Please know that your voice matters and that enhancements and improvements to QuickBooks are largely the results of feedback provided by users like you. Rest assured, I’m going to submit feedback on my end in regards to layout editing on payment receipt and statement.
In the meantime, I've got you an article to check for more updates and announcements: Product Updates.
Please know the Community always has your back if you have any other questions. Wishing you and your business success.
Welcome to the Community, @dBHCanada.
Thank you for the feedback on the removal of the signature for a receipt.
I've got you covered. I want to make sure that your concerns are addressed so that I will send your thoughts to our Product Development Team.
Stay tuned with QuickBooks Blog on new updates or new features in the future.
Please don't hesitate to reach back out if you have any more questions or concerns. Happy Hump Day!
In July of 2019, I reported here that the "Default payment received template is unusable" I makes no sense to anyone who receives it. The standard answer to anyone who raises this issue is to send a customer statement instead.
Why have an option to send a receipt if it doesn't clarify to the customer that the balance is zero and the account has been credited with the recent payment?
If sending a statement is the best solution, why not make that the option instead. Adding the extra steps to find the customer and send a statement is a complete waste of time for my clients and myself.
Attached is a recent "Receipt"
1. Amount credited $0.00 "No, Amount credited is $390.00"
2. Total $390.00 "Total what?"
3. Signature: ________ "a: When would I have the opportunity to sign it. It is being emailed from QBO"
"b: Why would I sign something that makes no sense"
Please Change this form to:
1. Amount credited to equal the payment received
2. Change Total: to Balance and the amount equal to the outstanding balance " In this instance $0.00"
3. Get rid of the Signature Line
Other than this issue, I am very pleased with the QBO product and my clients are as well.
Thank you for posting this. I am totally wondering the same thing. The payment receipt makes no sense. I don't see why it is not easier to understand or you don't have the ability to customize if you want. I was just about to send a customer a receipt and hesitated to because of this.
I agree with all of the posts in this thread regarding the received payment receipt. I don't understand why Quickbooks can't change this template to reflect something more akin to the sales receipt, showing the original balance, the amount paid and MOST importantly, the amount still outstanding on the invoice. For a customer to see original balance and balance being the same figure, without seeing deductions made against the total or the remaining balance on the invoice makes no sense to them!
What we want to see is original amount (1000), balance (500), Payment (500), amount due or outstanding (500).
Such an articulate platform mired by such a small detail. Come on QB, please help your users and fix this issue!
No, this hasn't been changed, and it won't be changed. Quickbooks doesn't actually care about it's customers. For years and years it will answer community questions with things like, "Hi, Sheryl. While that isn't available right now, that would be a great idea. We'll pass that along to management." Five years later you come back to the same thread and it's been asked for another 90 times, but the same bs lines are delivered.