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Can I make a refund to a customer but only the shipping cost ,not the total amount of the invoice ?

 
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QuickBooks Team

Can I make a refund to a customer but only the shipping cost ,not the total amount of the invoice ?

Welcome @jacqueline6

 

Yes, you can absolutely refund just the shipping costs for a customer. You’ll want to create a refund receipt. From your dashboard:

 

  1. Click +New
  2. Under Customers, select Refund Receipt
  3. Fill in the customer information, bank account, etc.
  4. In the Product/Service window, select shipping from the drop-down
  5. Enter the amount to be refunded
  6. Save and close

 

Here is a quick tutorial for you to check out too.  refund request

 

You’re all set! I’d love to know it worked for you. Drop a comment and let me know!

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