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joypeltsews
Level 1

Can I refund a customer who paid EFT a credit on account? If so How?

 
1 Comment 1
JanyRoseB
QuickBooks Team

Can I refund a customer who paid EFT a credit on account? If so How?

Good day, @joypeltsews.

 

I'm glad you've reached out to us. I'd be more than happy to help on how to process a refund transactions in QuickBooks Payments. 

 

To do this, let me walk you through the steps: 

  1. Sign in to your QuickBooks Payments account.
  2. From the Activity & Reports drop-down, select Transactions.
  3. Enter the appropriate date range, then Search.
  4. Select the Transaction ID or the transaction you want to reverse.
  5. Select Reverse (Void/Credit).
  6. Type in the amount you want to refund, then Submit.
  7. A receipt of the transaction will display on the screen. Select E-mail or Print to get a copy of the receipt.

For additional reference, you can check this article: Void or refund transactions in QuickBooks Payments

 

This will get you on the right track. Feel me in if you have any other questions, I'm always here to help. Wishing you and your business continued success. 

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