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Join nowHello there, @Janet32.
Yes, you can write it off and declare it as a bad debt so you can clear the invoice out of your accounts receivable. I'll show you how:
To create an account for bad debt:
To record the bad debt:
Once the process is done, this will zero out the Customer Balance. For detailed steps, click this article: Write off bad debt in QuickBooks Desktop.
I've included some articles that can guide you to have an idea about the accounting method in QuickBooks:
Please know the Community has your back. If you need further assistance with QuickBooks, click the Reply button and post a comment. I’ll jump right back in to help. Have a good one.
There are three ways to write these off. It's basically the same case as if you'd entered an invoice and somehow it won't be paid.
First, if they're recent and you don't mind changing financials for the period, you can just Void them. Done.
Second, you can create new statement charges - perhaps with a current date - where the Qty is negative for the same item and total amount. Once that's done, then you can use Receive Payments and it's "Discounts and Credits" feature to apply the new statement charges to the old ones, which will link them together much like an invoice and payment, making both of their open balances 0.00.
Third, you can do basically the same thing as just above, but using a Credit Memo transaction.
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