Welcome to the Community space, @gmcpressurewashi.
We see the relevance of having the option to view and determine why the customer's card was declined when paying the transaction. Currently, we're unable to provide these details for security purposes. In this situation, we recommend contacting our Customer Care Team so they can check on the transaction and give you the details you need. We'll gladly point you in the right direction:
- Sign in to your QuickBooks Online company.
- Select Help (?) at the top right.
- Select or type Contact Us.
- Enter your concern, then select Let's talk.
- Choose Start a chat with a support expert.
For more details, please visit this page: Contact Payments Support.
On the other hand, here are some articles to get insights on how to handle decline card when using the program:
It's been a pleasure to have you here today. If you have additional questions or need help managing customer payments inside the program, click the Reply button below. We'll be around to assist you right away. Keep safe.
