I am having this same issue and can't seem to find an answer. When I called the help desk, they said to create a new invoice with remaining balance owed - does this mean I have to edit and zero out the previous invoice? What a nightmare!
I appreciate you for taking the time in joining this thread, DeltaAdmin.
Thanks for providing us the details of your concern.
This time, there isn't a way we can send updated invoice balance in QuickBooks Desktop.
While we don't have this feature as an option, I encourage you sending this great suggestion to our developers through feedback. I'll make sure to do the same thing on my end.
Here's how you can send your request:
Should there'll be anything else I can help you when sending invoices, feel free to reach back to us. I'm here to help you out.
You never do this, "What we can do is to edit the previous invoice to match to the paid amount. Then, you can add the balance due to your invoice template."
Changing the invoice just changed the original sale and the financial reporting. Never change the invoice to match the Paid amount, then add the amount to a new invoice.
For partial payments, you can reissue the invoice showing the Footer for what was original charged (Total field), payments/credits applied, and current balance due. Or, you send Statements.
I'm having the same issue. On my desktop it shows the applied payment but when I go to print it only prints out the original invoice. I need to send a past due invoice that has the applied payment and the remaining balance to our customer.
Hi there, @1BrittanyCarr.
I'm here to help you achieve your goal in sending past due invoices that have an applied payment and remaining balance to your customer.
You'll need to make sure that payments were applied correctly for your invoice. Once done, you can create a customized invoice template to add the balance and applied payments section.
Let me guide you how:
For more details about customizing sales forms in QuickBooks Desktop, you may refer to this article: Use and customize form templates.
However, if you already have this type of customization, you can run the verify and rebuild process to help determine and fix data-related issues.
If the issue persists after trying these steps, I'd suggest reaching out to our Customer Care Team. They have tools that can help on verify what's causing the issue.
Don't hesitate to reach back out to me if you have any other questions about this concern. I'll be around to help. Wishing you well!
For us, we have QuickBooks Premier 2018, and if we have sent an invoice and the client makes a partial payment and we resend the link to make another payment, the balance due says $0 and the client can't pay the remaining amount due. Do you know why this happening and if it can be changed?
Thanks for joining this thread, @lunsethlawncare.
Allow me to help provide some update about the invoice customer's balance issue in QuickBooks Desktop.
I've checked our investigation list, and I found out that this is a known issue in QuickBooks. Our engineers are currently working investigating and working on an immediate fix.
In the meantime, I encourage you to reach out to our Customer Care Team to add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email.
Here's how to contact our customer support:
For additional reference, you may want to check these articles:
I appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out.
Good morning, @lunsethlawncare.
Thank you for following up with us.
I recommend contacting our technical support if you're still having issues with the balance due on invoices once received by your customer. They have the ability to securely remote into your computer and can investigate this further. I've included the steps for contacting support below.
Let me know if you have additional questions or concerns. You can always reach out to us here in the Community anytime you need assistance. Have a good one!