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pat-valiquette
Level 1

Can I speak to someone about my monthly bill?

i have been charged $35.00 for my monthly bill for a long time and recently you raised it to $70.00. how can i get it reduced
2 Comments
JenoP
QuickBooks Team

Can I speak to someone about my monthly bill?

A discount might have been applied to your account when it was initially setup, pat-valiquette. 

 

Regular subscription rates will automatically apply after the promotion will expire. An email notification was sent after you signed up for the account. This includes the monthly subscription fee and other details related to your subscription. I'd recommend checking out the email confirmation to see if a discount was applied when you activated your account.

 

You can also follow the steps below on how you can reach out to our phone support team. They'll be able to pull up your account and discuss your billing history with you:

 

  1. Click the Help menu and click Contact Us.
  2. Let them know that you need help with your subscription fee, then click Let's talk.
  3. Click Get a call or Start messaging if you want to start a chat session.

Please take note that due to the ongoing pandemic, our phone and chat support channels are only open between 6:00 AM to 6:00 PM from Monday-Friday, and from 6:00 AM to 3:00 PM on Saturday. Here's a quick guide for more details: Support hours and types.

 

Please let me know or send in another question if you need more help with QuickBooks.

Fiat Lux - ASIA
Level 15

Can I speak to someone about my monthly bill?

@pat-valiquette 

You may need extra effort to lower your bill for up to 3 months with this workaround. Open a new QBO account with current discounted rate.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

Utilize a 3rd party tool to migrate data between QBO accounts.

https:// transactionpro.grsm.io/qbo

 

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