Hi there, glenda13.
Yes, you must able to create invoices from the +New icon. Since you can't access the button, let me share some steps that'll resolve some of the most common browser-related issues when working in QBO.
First, log out from your account.
Second, use an incognito/private browsing session or a different browser. Here are the hotkeys to quickly open an incognito session:
Here are the hotkeys for browsers:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Internet Explorer: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Log back in and check if you can access the create button. If you're able to do it, follow the steps in this article to delete your browsing history: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online.
Feel free to get back to us for further assistance. Thank you.
