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PVOLLC
Level 4

Can I stop QBO from automatically generating accounts in the Chart of Accounts?

Arg, Mods and QB Team. This doesn't answer my question. I just want a straight answer to my question. Why do Sales of Product Income and Billable Expense Income keep regenerating if I merge them, as per Mod instruction and as per the article.

 

You just keep saying vague things that don't answer the question I've asked four times now.

 

If you don't know, just say you don't know so I can close this thread.

RenjolynC
QuickBooks Team

Can I stop QBO from automatically generating accounts in the Chart of Accounts?

Hello there, PVOLLC.

 

I've tested merging the default Sales of Product Income account to the one I created in QuickBooks, and it didn't generate another account

 

For us to know what's causing this behavior, I'd recommend contacting our Customer Care Team. We will investigate this with our engineers.

 

Here's how you can reach out to us:

  1. Click Help located at the top.
  2. Choose QuickBooks Desktop Help.
  3. Enter a brief description of your issue and click Continue.
  4. You can choose Message an Agent or Talk to a Specialist.

 

You can always get back to us here if you have additional questions. Thanks.

PVOLLC
Level 4

Can I stop QBO from automatically generating accounts in the Chart of Accounts?

@RenjolynC  Lol you guys sure do make a big production out of not answering the question. Arrows pointing to the help button, let's talk button, etc. and a whole diagram on how to reach "support." I'm not sure if you're trying to be condescending or not, but you are. 

 

Anyhow, I spent two hours in chat with support yesterday (Air Rica R). There was a lot of running back and forth between him/her and his "back team," as I answered all of his/her questions.

 

After two hours, I had to go and he/she said he/she'd email me what they found out. And I still haven't heard anything.

PVOLLC
Level 4

Can I stop QBO from automatically generating accounts in the Chart of Accounts?

Attached is an image of all the accounts System Administration generated before I entered any transactions. This is from a purged company set up, with me requesting an empty chart of accounts. Some of these have been discussed before in the article, but some have not.

PVOLLC
Level 4

Can I stop QBO from automatically generating accounts in the Chart of Accounts?

And here's the audit log showing that I can't even edit the names of these accounts:

 

  • Cost of Goods Sold changed to "Supplies & Materials - COGS"
  • "Billable Expense Income" changed to "Billable Expense Income Edited"
  • "Sales of Product Income" changed to "Sales of Product Income Edited"
  • "Purchases" changed to "Purchases Edited"

In every instance except "Purchases" where I changed the name of the accounts, System Admin created a new one with the original name:

 

  • Jan 21, 8:43 pm Eastern Standard Time System Administration Added Account: Billable Expense Income View
  • Jan 21, 8:43 pm Eastern Standard Time System Administration Added Account: Cost of Goods Sold View
  • Jan 21, 8:43 pm Eastern Standard Time System Administration Added Account: Sales of Product Income View

Seriously, what gives? Makes it pretty difficult to set up my CoA.

 

CT69
Level 1

Can I stop QBO from automatically generating accounts in the Chart of Accounts?

I am seeing the exact same problem. Talked to QB help and the agent said he have never seem this issue before and I or other user must have accidently created all the accounts. He did eventually view the audit log and saw all the accounts are created by system. He has forward my case to the backend team but has been 3 days and I have received no update. How was your issue got resolved? Does anyone know what is going on? Thanks.

katherinejoyceO
QuickBooks Team

Can I stop QBO from automatically generating accounts in the Chart of Accounts?

Hi there, @CT69.

 

Thanks for sharing your concern in this conversation. Here in Intuit QuickBooks, any reported issues will be investigated thoroughly by our engineers. 

 

Once they identify the cause, they'll make a series of troubleshooting steps to make sure it gets resolved. Hence, the process would take more than three days. 

 

In your case, I'd recommend you contact our Customer Care team again for a follow-up. You can ask them for the investigation number or a case number for your reference. 

 

Just in case, here's an article that will guide you in managing accounts in your chart of accounts.

 

Should you have additional questions, feel free to visit us again at any time. We're always here to help. 

nobrand
Level 1

Can I stop QBO from automatically generating accounts in the Chart of Accounts?

Same issue, tried merging accounts and all the suggestions but the accounts keep appearing.

RCV
QuickBooks Team
QuickBooks Team

Can I stop QBO from automatically generating accounts in the Chart of Accounts?

Thanks for bringing this one to our attention, nobrand. 

 

I appreciate you for merging your accounts on your end, I've checked here on our end and there's no reported case about this one. To better isolate if this is a browser issue or not, let's try signing in to your QuickBooks Online (QBO) account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

 

Then, try merging the accounts again. To learn more about which default or special account can be deleted, edited, or merged, see Manage default and special accounts in your chart of accounts article. 

 

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. We can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

 

If the same thing happens, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and check what's causing this issue. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

 

Here's how to reach them:

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern and click Let’s talk.
  4. Choose Get a callback
  5. Type in your contact info, then select Confirm my call.

Visit our QuickBooks Online (QBO) Help Articles page for more insights about running your business in your account.

 

The Community will always have your back if you need a hand with running your business in QBO. Assistance is just one post away. Take care always.

nobrand
Level 1

Can I stop QBO from automatically generating accounts in the Chart of Accounts?

2 weeks ago in this same thread there is someone with the exact same problem. The problem is not the browser.

RaymondJayO
Moderator

Can I stop QBO from automatically generating accounts in the Chart of Accounts?

Hello there, @nobrand

 

I can see the need to get this issue resolved, so I'll point you in the right direction.

 

I've reviewed the conversation last two weeks ago, and we'll need to access your account securely. If you haven't contacted our support team yet, I'd suggest you do so. They can double-check the root cause of the issue if this is related to your browser or not. They can assist you from there to help fix it. They are available from 6 AM - 6 PM PT (Monday to Friday) and 6 AM - 6 PM PT (Saturday). 

 

Once resolved, there are tasks you can perform from the Chart of Accounts page. Two of them are using account numbers or making them inactive

 

Please let me know if you have follow-up concerns regarding managing your accounts or other inquiries. I'll gladly help. Keep safe.

Amandamoore907
Level 2

Can I stop QBO from automatically generating accounts in the Chart of Accounts?

Brand new company account in QBO and having the same issue, if I change settings in the account I got back to the COA and BAM! There's new lines added for Billable Expense Income ... I do not need these!! It's making my COA messy, and not a good impression moving this company over from Xero to QB..... 

JasroV
QuickBooks Team

Can I stop QBO from automatically generating accounts in the Chart of Accounts?

I appreciate you for sharing the details with me, @Amandamoore907.

 

Please know this isn't the kind of experience I want you to have with QuickBooks. I can see how important it is to have your Chart of Accounts well organized. Allow me to share with you some insights and troubleshooting steps to isolate this issue.

 

Let’s roll out a possible browser cache issue. Cache stored for some time causes uncommon behavior. Thus, it can affect the view and performance of your QuickBooks Online (QBO) account. 

To verify this, let’s access your account on a private window (incognito). You can refer to the troubleshooting steps provided by my colleague RCV above.

 

If the issue persists after going through the steps above, I suggest contacting our Support Team. There, they can securely check your account and investigate this further. Here’s how to reach out to them:

 

  1. Go to the (?) Help icon.
  2. Choose the Talk to a human option (type it again if prompted).
  3. Enter I still need a human.
  4. Click Contact us.
  5. Then choose either Send a message (if you prefer to chat) or Get a callback.  2.JPG

You can also check this link for more details: QuickBooks Online Support.

 

Once the issue is fixed, you might want to utilize these links that can guide in effectively managing your accounts:

In case you have other queries or questions about your accounts in QBO, you can always leave a reply to this post. I’d be glad to help you out. Stay safe.

ahelton
Level 2

Can I stop QBO from automatically generating accounts in the Chart of Accounts?

Same issue. This is a bug in QBO and it's highly annoying. I keep having to inactivate these auto-generated accounts over and over and over again. I don't need these accounts and I wish QBO would provide someway to disable the auto-generation of accounts that aren't absolutely necessary...or at the very least, if I inactivate an account don't recreate it! I inactivated it for a reason :)

Jen_D
Moderator

Can I stop QBO from automatically generating accounts in the Chart of Accounts?

Thanks for your feedback and insights about this feature in QuickBooks, @ahelton,

 

QuickBooks Online have auto-generated default and special accounts. These are created based on the industry or tax form you selected when you create your QBO company. 

 

These types of accounts cannot be deleted. If you try to make these accounts inactive, any entries or list modifications associated to these elements will recreate them.

 

Please see this link for more information about this automated accounts: Manage default and special accounts in your chart of accounts

 

Our developers are working internally when it comes to projects and product enhancements. Don't worry, if there are new updates about this topic, it will be communicated through in-product ads. You can also check out these links to be updated with the recent and upcoming changes for our QuickBooks products:

If you need additional help, please reach back out to me. I'm always here to provide further assistance with anything QuickBooks related. Have a good day!

ahelton
Level 2

Can I stop QBO from automatically generating accounts in the Chart of Accounts?

I think we all understand that QuickBooks creates certain accounts by default and why it does so. But I create my own COGS and INCOME accounts as the default ones included in QBO aren't useful to me, and I don't use them. I wish the QBO would allow for such accounts to be inactivated/deleted. Likewise, I've no need personally for an Inventory Asset account as I have no inventory. These accounts ultimately just clutter up my Chart of Accounts. As it is, I'm just going to give these accounts a really high number so that they stay at the bottom of my Chart of Accounts so that I won't have to see them (at least I hope that works). Also, even the Billable Expense account seems to be recreating itself even after inactivating it/merging it. Every few days it'll show back up again.

 

Additionally, it be nice to be able to permanently delete these Billable Expense accounts as well as the other auto-generated expense accounts that were generated when I chose my profession upon QB account creation (i.e. Car & Truck, Job Supplies, etc.). As of now, it only allows me to inactivate these accounts, but I have zero need for them and would prefer to completely delete them so that they don't even show up in the inactivated accounts list.

ahelton
Level 2

Can I stop QBO from automatically generating accounts in the Chart of Accounts?

Here's a picture of all the Billable Expense accounts it has created so far (I have to keep inactivating it).

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