Showing results for 
Search instead for 
Did you mean: 
Level 1

Can not save an invoice. QB shuts down

I use 2016 QB Premier.  I am having issues saving an invoice. Every time I try to save an invoice, QB shuts down saying unrecoverable error or just shuts down withour message.   I tried everything.  I ran updates, created new admin, ran reboot, ran repair tool, ran file doctor, uninstalled and installed clean install.  I opened the backup company.  Same thing happens.  Still same issues.

Please help!

QuickBooks Team

Can not save an invoice. QB shuts down

Hello @yucan


Thanks for bringing this matter to my attention. I can help save your invoice in QuickBooks Desktop and get you back to business in no time. 


There are several troubleshooting steps we can try to resolve unrecoverable errors. And it's good you're able to test out some of them. However, since the similar error persists, I have additional solutions you can give a shot. 


Let's download and run the QuickBooks PDF & Print Repair Tool. This process helps fix underlying issues when printing, emailing or saving transactions in the program. To do this, download and run the QuickBooks Print and PDF Repair Tool.


Once done, re-open QuickBooks Desktop and save the same invoice again. If the error still occurs, try rebooting your computer and then re-save it. 


In case it still fails, try resetting your temp folder permissions. Here's how:


  1. Press the Windows key + R to open the RUN command.
  2. Type %TEMP% and press Enter.
  3. Right-click an empty area of the temp folder and choose Properties.
  4. Click the Security tab.
  5. Ensure all usernames and groups showing on the Security tab have Full Control.

After performing these steps, redo the process of re-saving the invoice. Check out this article for more details:


Unrecoverable Error when saving or printing an estimate, sales order, purchase order, or other trans...


I'm sure these steps can get rid of the error your getting and successfully save the transaction. Please let me know how things go. I am here to lend a hand, anytime! 


Have an awesome day!

Level 1

Can not save an invoice. QB shuts down

Thank you Vivian.  I actually already tried both of those and still having same issues.

Anything else I could do?



Level 1

Can not save an invoice. QB shuts down

Thank you Vivien.
I actually tried both but still having same issues.

Anything else I can try?



QuickBooks Team

Can not save an invoice. QB shuts down

I appreciate your quick response, Yuko. 


I'd love to take care of everything myself, however since none of the troubleshooting steps work for you, we'd need to take a closer look at your account. 


Please note that this process involves reviewing some of your personal information which we can't do in this public space for security reasons. Because of that, I'd suggest giving us a quick call.


One of our specialists can investigate what's causing this to happen and help you further. You can also provide them the link to this Community post so they can review our interaction. 


To contact us:

  1. Go to
  2. Select QuickBooks for Windows.
  3. Choose your QuickBooks for Windows version.
  4. Pick a topic.
  5. Click on the Get Phone Number button.

Rest assured, we're all here to get you back up and running. 


Feel free to update me as to how things go. I'll be around, anytime!

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us