Can someone help me contact customer support? On-line help does not work

I want to ensure you get the support you need, @rgschafer.

As of now, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. To ensure your issue gets prioritized and addressed on time, I recommend contacting our dedicated support team during business hours.

You can also access our QuickBooks Online Support Team through this link: Contact support.

Please also know that the Community is full of experts who are knowledgeable in all aspects of QuickBooks. I'd appreciate it if you can provide more details about your post so I can able to address your concern.

Feel free to ask any questions below, and I'll work to get those answered for you. I'll be keeping an eye out for your reply. Take care!

Re: Can someone help me contact customer support? On-line help does not work

SIR   NEW TAX  COLUMN  TCS @0.075%  GOVT CHARGE. BUT IN YOUR APPLICATION NOT SHOWN .PLS UPDATE

This isn't the kind of experience I want you to have when contacting our QuickBooks Online (QBO) support, @contact number.

We've updated our contact options in QBO. You're able to contact our Customer Care team through the Help menu. Just make sure to request a callback or start a chat session during business hours (Monday to Friday, from 6:00 AM to 6:00 PM PST and Saturdays from 6:00 AM to 3:00 PM PST. This to ensure we're able to address your concern on time.

In case you want to talk to one of our representatives, here's how:

1. Go to the Help menu.
2. Choose Contact Us. 
3. Enter your specific concern in the What can we help you with? box. 
4. Click Let's talk. 
5. Select Get a callback. 
6. Enter your contact details. 
7. Hit Confirm my call. 

I've attached a screenshot below for your reference.

On the other hand, the Tax collected at Source or TCS is calculated based on the sales value or (Scrap Value + GST). The TCS @0.075% government charge isn't available in the QBO US version. This is because it's a tax specifically for the India region.

The system won't automatically calculate the said tax and it won't show on the list of choices under the Tax column since it's currently isn't supported. However, you can create either a non-inventory product or service and then add it as a line item. From there, you can manually enter the calculated TCS @0.075%  charge when you create a transaction.

To create an item, here's how:

1. Go to the Gear icon.
2. Select Products and services.
3. Click the New button.
4. Choose either Non-inventory or Service.
5. Fill in the information needed.
6. Select Save and Close.

Once done, apply or add the TCS @0.075% item on your sales or expense transaction. Please see the attached screenshot below for your reference.

I want to make sure you're updated with the system's latest news and feature upgrades. To do this, I'd recommend visiting our blog: The QuickBooks Blog. It also includes the link to the Quick Start Guide and QuickBooks Resource Center pages where you can find helpful articles to further guide you in managing your business.

Please know that you're always welcome to comment below if you have other concerns or follow-up inquiries about managing your taxes in QBO. I'm just around to help. Take care always.

I have been dealing with the same issue for months now.  My old version of QB's worked fine.  I can't get any support no matter what I do. I feel it was a big mistake to upgrade.

On line support keeps saying they are off line!!!

I love to help you with your issue about QuickBooks Online (QBO), MAB21.

For me to provide you with the resolution, may I know what specific assistance you need? I can answer some general questions or concerns you may have about QBO. Simply click the Reply button below, and I’ll do everything in my power to assist.

However, if you really need to speak with our Customer Care Team, we've updated a better way of contacting them without publishing our phone number. You can do this by requesting a callback or messaging an agent. To know how to connect with us, see this article: Contact the QuickBooks Online Customer Support team.

In the meantime, if you need some assistance with managing your account, you can visit our Community Help Articles hub.

Keep me posted so I can help you further. Take care always and have a great day.

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@MAB21 wrote:

I do. I feel it was a big mistake to upgrade.

 

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@MAB21 

Did you upgrade from what to what?

estoy tratando de hacer los reportes de payroll de la 2nd quarter y el sistema me saca cada vez que le requiero generar las formas del federal 941 y estatal DE9

Hello, @maribel532.

I can help and answer any questions you may have about QuickBooks. However, I have to gather some information about your concern to ensure I can provide the best solution.

Can you verify where exactly in the system you'll be routed every time you want to generate the federal 941 and state DE9 forms?

I'm looking forward to your reply. I appreciate any information you can share. I'm also looking forward to working with you again. 

Please note that this post is created in English language and translated using the Google Translate tool.

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Hola, @maribel532.

Puedo ayudar y responder cualquier pregunta que pueda tener sobre QuickBooks. Sin embargo, tengo que recopilar cierta información sobre su inquietud para asegurarme de poder brindarle la mejor solución.

¿Puede verificar a qué parte del sistema exactamente será enrutado cada vez que desee generar los formularios 941 federal y DE9 estatal?

Estoy esperando tu repuesta. Agradezco cualquier información que pueda compartir. Yo también estoy deseando volver a trabajar contigo.

Tenga en cuenta que esta publicación se creó en inglés y se tradujo con la herramienta Google Translate.