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rhfullerton1
Level 1

Can someone tell me where my invoices dissapear to? Occasionally my invoice dissapears from QBO. It then leaves me with an unapplied payment. What is happening?

 
3 Comments
MariaAlmaT
QuickBooks Team

Can someone tell me where my invoices dissapear to? Occasionally my invoice dissapears from QBO. It then leaves me with an unapplied payment. What is happening?

Hello there, @rhfullerton1.

 

Thanks for bringing this issue to our attention. I'm here to provide information about your invoices disappearing in QBO.

 

I've checked our system to see if we have any reports on other customer's experiencing the same thing and there was no current feedback. With you encountering this behavior, I suggest performing some basic troubleshooting steps.

 

There's a possibility that this can be one of QuickBooks unexpected behavior. To isolate this concern, you may use a private browser to disable browsing history and the web cache. This allows a person to browse the Web without storing local data that could be retrieved at a later date.

 

If it works fine, please clear your regular browser's cache and cookies or use a different browser. This will delete files that are affecting the browsing performance.

 

Before doing so, you need to save necessary information such as login IDs’ and passwords.

 

Please know that we value your patience while dealing with this concern. Let me know how things go after following the above steps. I'll be on the lookout for your reply and to further assisting you if you have other questions. Wishing you and your business continued success. 

finance@yapc.ca
Level 1

Can someone tell me where my invoices dissapear to? Occasionally my invoice dissapears from QBO. It then leaves me with an unapplied payment. What is happening?

This has happened to me, recently too.

Has there been a solution?

MaryJoyD
QuickBooks Team

Can someone tell me where my invoices dissapear to? Occasionally my invoice dissapears from QBO. It then leaves me with an unapplied payment. What is happening?

Let's find and check those deleted invoices, finance@yapc.ca.

 

It's possible that one of the users deleted the invoices. You can check your audit log to confirm this. Follow the steps below:

 

Here's how to check who deleted the invoice:

  1. Go to the Gear icon ⚙️ and click the Audit Log.                       
  2. From the Filter ▼ drop-down menu, set all the necessary information.
  3. Select Apply

From here, you can also use the information of the deleted invoice to recreate it. Here's how to create an invoice in QuickBooks Online

 

Also, here's more information on how to use the audit log to re-enter deleted transactions.

 

Let me know if you need more help with your invoices. I'm always here to assist. Have a wonderful day!

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