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Level 1

Can't add BMO Harris business account or credit cards

I have a BMO Harris business account and credit cards. I have just migrated from QB Desktop to Online.

If I try to add bank accounts I get error 101.

If I try to add credit cards I get error 163.

Quickbooks Online supports BMO business accounts as can be seen in the screenshot.

 

This has been happening for two weeks. I've called BMO technical help desk and they have no idea what is going on. This is really frustrating.

 

Miguel

Screen Shot 2018-11-29 at 11.45.37 AM.png

3 Comments
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Moderator

Can't add BMO Harris business account or credit cards

Hello MiguelG,

 

Welcome to the QuickBooks Community space. I'm here to share some information about the error codes when connecting your BMO account.

 

I've checked the bank error codes you get when you connect your bank and found open investigations. We've received reports from other users about this errors.

 

Our product development team is already working with your bank to fix the problem. As a workaround, you can use the WebConnect feature to import bank transactions manually into QuickBooks Online. You can log into your bank's website and download the file into your computer.

 

Please follow the outlined steps found in this article to import transactions:

 

How to upload more than 90 days of bank transactions

 

I also encourage you to contact our Phone Support Team. We'll need to add you to the list of affected users. This way, you'll receive updates about what's going on via Email.

 

Here's the list of the investigation numbers you can provide to the support you'll be speaking with:

  • BMO Harris Bank, Error 101 (INV-22792)
  • BMO Harris Bank, Error 163 (INV-22271)

You contact them through this article: Get help with QuickBooks Online

 

Let me know if you need additional assistance from the Community team. We're always here to help you out.

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Level 1

Can't add BMO Harris business account or credit cards

I received an email from Intuit:


Good news, the investigation BMO Harris Bank, Error 163 has been resolved for QuickBooks Online Bank Feeds. If you are still experiencing this unexpected behavior, we would ask you to reach out to your online support team for further assistance.
 
Thank you for being patient with us while we worked to resolve this issue for you!
  
This is in reference to support contact Case Number [removed]

Well, I tried again and it still DOESN'T WORK.
 
Specifically, I am trying to add BMO Harris Business credit cards. When I try to add my banking option I paste the URL of the website where I access my credit card online banking: https://www.bmoharriscreditcard.com/BMOHarris_Commercial/Login.do. I add my user ID and password and I still get the same 163 error.
 
What is going on??

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QuickBooks Team

Can't add BMO Harris business account or credit cards

Hi there, MiguelG.

 

Thanks for getting back to us. I'm here to help and provide some additional information about the error when connecting BMO account with QuickBooks Online (QBO).

 

I appreciate you for providing the details about the investigation Error 163 has been already resolved. Since you're still not able to connect to BMO Harris Bank, there's a possibility that this issue is under investigation Error 101. As of now, we haven't received any updates if when this will be resolved but rest assured that our engineers are currently investigating and working on an immediate fix.

 

While we're continuing to work on resolving this issue, You can use the WebConnect as a workaround provided by my colleague @AlcaeusF. This way, you can manually import the bank transactions into QBO. 

 

Since your account has been added to the list of affected users, you'll be notified of any updates on the progress of the investigation via email. 

 

We appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help. 

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