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Level 1

Can't attach invoice scans to bills.

I use Quickbooks Premier 2015 Windows desktop version. I have a few subsidiary companies loaded into QB and switch between them regularly. The "attach file" feature works for all the entities except one. It is just that one company that when I drag and drop the invoices into the attach image box, will not sit as attachment. 

Solved
Best answer 12-10-2018

Best Answers
Highlighted
Level 2

Can't attach invoice scans to bills.

Hello spaudel, 

Let me help you get back on track. What we can do first is repair your Attached Document links.

Here’s how:

  1. In QuickBooks, open the company file.
  2. From the Company menu, select Documents.
  3. Select Repair Attached Document Links.
  4. Select Open Company File Folder.
    Note: This will display the folder in which the company files and the Attach folder is located.
  5. Open the Attach folder.
  6. Locate the folder with the same name as the company file.
    Note: This folder will contain all of the attached documents for the company file.

Let us know if this works when you get a chance to try it.
All the best to you!

View solution in original post

15 Comments
Highlighted
Level 2

Can't attach invoice scans to bills.

Hello spaudel, 

Let me help you get back on track. What we can do first is repair your Attached Document links.

Here’s how:

  1. In QuickBooks, open the company file.
  2. From the Company menu, select Documents.
  3. Select Repair Attached Document Links.
  4. Select Open Company File Folder.
    Note: This will display the folder in which the company files and the Attach folder is located.
  5. Open the Attach folder.
  6. Locate the folder with the same name as the company file.
    Note: This folder will contain all of the attached documents for the company file.

Let us know if this works when you get a chance to try it.
All the best to you!

View solution in original post

Highlighted
Level 1

Can't attach invoice scans to bills.

looking for the procedure or steps to be able to scan in my accounts payable or invoices in stead od entering them each month. is there a way to scan them and then be able to create a bill payment

Highlighted
Level 1

Can't attach invoice scans to bills.

I seem to be having this same problem. I'm using Quickbooks Pro 2018 on a PC. When I go to attach a PDF to anything in QB, after the file has been selected or dragged and dropped, nothing shows up. I don't see the file name, I don't get an error message... nothing. 

 

I've backed up my company data, rebuilt the data and then followed the steps listed in this response to no avail. What am I missing?

Highlighted
QuickBooks Team

Can't attach invoice scans to bills.

 

Hi there, @emifinley.

 

I appreciate you trying some steps to get this issue sorted out. Allow me to share some troubleshooting steps to get this sorted out.

 

If you're trying to attach documents from your Doc Center to your company file's transactions and nothing seems to be happening, perform the following steps:

  1. Browse to the location where your company file is stored.
    Default location: C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files
  2. Make a new Attach folder.
  3. Rename Attach folder by adding "_OLD" to it.
  4. Create a new folder and name it Attach.
  5. Copy the contents from the old folder.
  6. In the new Attach folder, create a folder that matches the name of the company file. Open the new folder.
  7. Create new sub-folders named Inbox and TXN.
  8. Copy and paste contents over to respective new folders from their old counterparts.
  9. From the QuickBooks Company menu, select Documents > Repair Attached Documents Links
  10. Select Repair Links.

For more details about this process, please visit this article: QuickBooks Attached Documents: FAQs and common issues.

 

However, if the issue persists after trying these steps I'd suggest giving our Technical Team a call. They have the necessary tools to work with you to find out what exactly may be causing this issue.

 

To do that:

  1. In your browser, navigate to https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Desktop.
  3. Select the issue or topic.
  4. Click the Green Phone button to get the support number.

Keep me posted if there's anything else you need about this concern. I'm always here to help. Have a nice day!

Highlighted
Level 1

Can't attach invoice scans to bills.

This is not solved!!!

 

 None of the suggestion worked.

 

I have done the leg work and spent the 5+ hours on the phone with QuickBooks support.

 

5+ hours ago I told him that the issue is QuickBooks.

 

After him using ever excuse in the book, anything about the scanner isn't twain compatible with Windows 10 to anything else not related to QuickBooks.

 

I've put in a new compatible printer and it still doesn't work.

 

The issue is the scan manager.

 

QuickBooks knows this is an issue now because of me and will not stop until it is resolved.

Highlighted
Moderator

Can't attach invoice scans to bills.

Hello there, HEALTHY COMPUTERS.

 

Thanks for letting us know about this. Let me join this thread and help sort things out.

 

At this time, there is no open investigation about this issue with attaching documents in QuickBooks Desktop. I understand that you've already tried reaching out to us. However, I'd still recommend giving us a quick call so we can create an investigation specific to your concern. 

 

You can reach us through the contact details found in this link: Contact the QuickBooks Desktop Customer Support Team.

 

I'd also suggest you provide the link of this post to the representative so they can have a reference and details on what are the troubleshooting steps that you've performed so far.

 

We'll be sure to keep you posted once there is an update. Let me know if you have any other questions. I'm always around to help.

Highlighted
Level 1

Can't attach invoice scans to bills.

I am having the same issue and yes IT IS Quickbooks! Did you ever get this resolve?

 

 

Highlighted
QuickBooks Team

Can't attach invoice scans to bills.

Let's ensure you'll be able to add attachment/s successfully, @LGroves.

 

I'd love to check this further, however, for the security of your account, I don't have the chance to do it here on the Community page. To check this further securely, I'd recommend getting in touch with our Support Team.

 

For the support's contact information, you can check it here: Contact the QuickBooks Desktop Customer Support Team.

 

You can also check this article for additional reference about attachments: QuickBooks Document Center (FAQs and common issues).

 

Feel free to add a comment below if you have further questions about attachments, I'm just here to help. Have a great day ahead!

Highlighted
Level 1

Can't attach invoice scans to bills.

I am also having this problem

 

Highlighted
Moderator

Can't attach invoice scans to bills.

We are here to help get your documents attached into the bills, Janae.

 

Below is the recommended troubleshooting step from the first response. Please go ahead and follow it: 

  1. In QuickBooks, open the company file.
  2. From the Company menu, select Documents.
  3. Select Repair Attached Document Links.
  4. Select Open Company File Folder. Note: This will display the folder in which the company files and the Attach folder is located.
  5. Open the Attach folder.
  6. Locate the folder with the same name as the company file. 

Let's also make sure not to drag and drop the documents from other applications such as Gmail, Drop Box, etc as it don't work. More information about the QuickBooks Document Center is found in this link

 

Now, attach the document again. 

  1. Open the Bill.
  2. Click on Attach File.
  3. Select Computer.
  4. Choose the document and click on Open.
  5. Click on Done

You can view these documents in the Company menu. 

  1. Click on the Company menu.
  2. Select Documents.
  3. Select Doc Center

We are here if you have any comments on the steps above. 

 

 

Highlighted
Level 1

Can't attach invoice scans to bills.

I am having the same issue as well. I have created multiple different companies and it has never done this to me before. This is something to do with Quickbooks. I have tried every tactic QB has put out regarding the issue and it does not solve anything. It will not attach when dragging over the document. I do not understand why it is not working. 

 

If someone has had this solved please let me know! 

Highlighted
Moderator

Can't attach invoice scans to bills.

Hi, bfinfrock.

 

To better isolate this issue, as an initial step, you may want to open a sample company file and try to attach a file from there. This is to check whether this has something to do with your company file or QuickBooks Program.
 

 

If you're able to attach a file using the sample file, we can verify and rebuild your data. The data verification process in QuickBooks is a tool that examines the health of your QuickBooks company data file.

 

To Verify Data:

  1. Choose Window at the top, then Close All.
  2. Choose File.
  3. Click on Utilities.
  4. Verify Data.

To Rebuild Data:

  1. Choose
  2. Click on Utilities.
  3. Rebuild Data.
  4. You will receive a warning message to backup your company file, press OK.
  5. Click OK when you get the message "Rebuild has completed".

To help you organize and keep your accounts documented, see this article for your reference: QuickBooks Document Center: FAQs and common issues.

 

If you're still getting the same issue, try to repair your QuickBooks Desktop.

 

I always got you're back if you have any other QuickBooks concerns. You have a wonderful day!

Highlighted
Level 1

Can't attach invoice scans to bills.

I have this same problem.  I have spent hours on this.  Contacted QB and they said for $500 they could help me.  I have discovered that I can attach files in other company files, but not the one that I need to!!  

 

I have tried all the fixes I can find online to no avail.

 

I am beginning to wonder if it has something to do with the size of the company file.  The company in which the doc attachment will not work has a company file that is 266MB.  The other company file that will allow me to attach documents is around 30MB.

 

Has anyone found a fix for this yet?

 

UPDATE:  I OPENED A SAMPLE COMPANY FILE AND IT WORKED!!!  I am starting to think it has something to do with the size of the company file.

Highlighted
QuickBooks Team

Can't attach invoice scans to bills.

Hello, @lffloyd.

 

When attaching files with QuickBooks, there's no file size limit for attachments you store locally. Just make sure that there must be enough space on your local system to store the documents. Let's ensure that your QuickBooks company file and the Attach folder is is created and stored in the same location.

 

Here's how:

  1. Browse to the location where your company file is stored.
  2. Open the Attach folder.
  3. Follow the steps that apply to your situation:
    • If there is NO folder with the new company file name, change the name of the folder to match the new name of the company file.
    • If there is a folder with the new company file name:
      1. Open the folder with the OLD company file name.
      2. Copy and paste the contents of the Inbox folder into the Inbox sub-folder of the folder with the new company file name.
      3. Copy and paste the contents of the Txn folder into the Txn sub-folder of the folder with the new company name.
  4. From the QuickBooks Company menu.
  5. Choose Documents.
  6. Pick Repair Attached Documents Links.
  7. Click Repair Links.

You can read through this article for more detailed steps: QuickBooks Document Center: FAQs and common issues (Go to the Troubleshoot common issues section).

 

On the other hand, please know that with your active and current QuickBooks subscription comes with a free of charge unlimited, 24/7 support on any topic. I'd suggest contacting our Customer Care Team so a formal complaint about the charges that you're ask to pay will be submitted. For more insights, you can refer to this article: Intuit QuickBooks Desktop & Point-of-Sale software support policies.

 

Keep me posted if you have other questions about attaching documents in QuickBooks. I'm always here to help.

Highlighted
Level 1

Can't attach invoice scans to bills.

Workaround 

I check in on this issue from time to time to see if it is ever truly solved, but I see it never really has been. Well, I found a workaround. It fails during the Attach process. Basically, you have to attach or scan it twice. When you start to attach a document, instead of clicking on the scanner first, click on the doc center and select an unattached document that is listed there. It probably won't attach it. Next click on the Scanner option, complete your scan and viola, it attaches. If you don't have any unattached files in the doc center, you will need to scan something unnecessary twice to attach then detach it so you will have it in your list of unattached documents for future workaround use. I hope this helps some of you. I wish they would truly fix this annoying issue. When I upgraded to a newer version of QB, it worked properly for a while, then stopped again. 

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