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Level 1

Can't Edit Invoices Via Mobile

I'm having trouble editing invoices in mobile.

 

These invoices are 'draft' invoices created via Acuity Scheduling. When I go into QuickBooks mobile to edit, I get the error attached.

 

Now if I open QuickBooks via chrome on mobile, then open the invoice and save it without making any changes, I can then open and edit it via mobile.

4 Comments
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QuickBooks Team

Can't Edit Invoices Via Mobile

Hi nicholas centurion, 

 

We can do troubleshooting to get this error fixed. Let's try clearing your app's data to refresh the settings, so it behaves as it did the first time you installed it.

 

Here's how:

  • Android - Select the menu at the top right and choose Settings. Then select Refresh Data and choose Yes.
  • iOS - Select the menu at the top right and then choose Help & Feedback. Then select Refresh Data and Refresh.

Then, restart your mobile phone and try editing the invoices from your mobile app. If you get the same result, then you can uninstall and re-install the app.

 

I'll be around if you have any additional questions. Thanks.

Highlighted
Level 1

Can't Edit Invoices Via Mobile

RenjolynC,

 

I have performed all of the suggested actions and I'm still getting the error.

Highlighted
Level 1

Can't Edit Invoices Via Mobile

RenjolynC,

 

I have performed all of the suggested actions and I am still getting the same error.

Highlighted
QuickBooks Team

Can't Edit Invoices Via Mobile

Hi there, nicholas centurion.

 

Thanks for getting back to us. I'm here to provide some update about Invoice via QuickBooks Online (QBO) Mobile app. 

 

As of now, editing an item for Invoice via Mobile app is a known issue in (QBO), our engineers are currently investigating and working on an immediate fix. I suggest reaching out to our Customer Care Team so they can add your account to the list of affected users. This way, you'll be notified of any updates on the progress of the investigation via email. 

 

You can contact our phone support through this link: Get help with QuickBooks Online.

 

You may also check this article for additional reference: Edit an Invoice Payment using QuickBooks Online

 

We appreciate your patience as we work through this. Don't hesitate to leave a comment below if you have any other questions about Invoice. I'm always here to help. 

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