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Can't email invoices from from one of my companies in QuickBooks, but the others work fine. What is wrong with InfoBindSystems?

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Michael K

Can't email invoices from from one of my companies in QuickBooks, but the others work fine. What is wrong with InfoBindSystems?

Hi there, @mary50.


Glad to have you here. If only one of your company files is having an issue sending emails, there are a few possible reasons why this is happening:


  • The email preference is misconfigured.
  • A damaged QuickBooks installation.
  • Domain admin was blocked.
  • Account security settings from your email provider.


First, we want to make sure your QuickBooks Desktop software is in its latest release. QuickBooks periodically provides maintenance release and product (software) updates to fix emailing concerns, add features and enhancements, and update compliance information.


Second, let's check your email preferences in QuickBooks:


  1. At the top menu bar, click Edit.
  2. Choose Preferences.
  3. Click Send Forms on the left panel.
  4. Under My Preferences tab, select the email account you're using.
  5. Click Edit.
  6. Mark the SSL box, or just select Default.
  7. In the Server Name field, make sure the server name matches your email provider's settings

    If you see for example, change the name and click OK.


If you're getting an incorrect password error message, please follow the detailed steps in this article to resolve this: QuickBooks Will Not Accept my WebMail Password.

To isolate this case, we can also send emails using a sample company file to check if it's doing the same thing.


  1. Go to the File menu and click Close Company. 
  2. In the No Company Open window, click the Open a Sample File button, and choose the sample company file you want to use.


Then, let's set up your email service in QuickBooks Desktop and try to send an email again.


Someone from our Technical Support Team would also be glad to help you with this. They have the tools necessary to check your company file and help you send emails. Here's how you can reach them:


  1. Open QuickBooks.
  2. Go to Help, then QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Give a brief description of your issue, then hit Continue.
  5. We’ll provide you a few support options. Choose which one is best for you.


Please be aware, due to the growing impact of the COVID-19 situation, we are currently experiencing staffing challenges. For QuickBooks Desktop, we encourage you to message us, but please note wait times for a response may be longer than usual. We appreciate your patience.


Please feel free to let me know if you need any help. Take care.

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