I cannot make a sub-account for an entry on the Chart of Accounts. When I try to add it, I get the error message: "Something’s not quite right. The account cannot be a sub account of itself."
I am trying to set up separate accounting for a short-term rental property as part of a boutique store LLC.
I don't see what the error is. The sub-account name has not be used and the parent account is shown on the CoA. I don't understand how what I am trying to do is a sub-account of itself.
Solved! Go to Solution.
It may be an issue with QBO today. The system is having problems. You may want to try again later. Here is what I heard from support:
There is currently a problem with the system. You can report your issue here: quickbooks.intuit.com/commerce/common/fragments/feedback.jsp
According to support:"Yes, this is currently an emerging issue we are aware of and our engineering team is working on to correct. Clearing the cache and switching browser has worked for some people. If you try that or already have tried that and still have issues, I would suggest clearing the cache again in an hour or so."
@monvonn2: Are you sure they are the exact same type/detail? That is important. What acct. are you trying to add to?
I had the same issue after I imported the COA. I tried everything to no avail. When all else failed, I simply logged out, closed the browser, reopened a new browser, logged back in, and now it works. Hope this helps!
THANK YOU! Never would have thought logging out and back in would change anything but it solved the problem and I could sub-account create to my hearts content.
I am having the same issue. Must create sub account..how do you clear the cache? I have logged out and back in with no help.
Thanks for joining this thread, @twong1.
I'll help ensure you're able to create a sub-account in the program.
Clearing the cache or cookies is a best way to get a clean slate for your browser. Before performing it, you'll first open a private browser to help isolate the issue. At times, the stored data can cause some problems in your browser's web pages.
You can press the following keyboard shortcuts to open a private browser:
If the private browser works, you can clear the cache depending on which browser you're using through this helpful article: Delete Temporary Internet Files. If the private browser doesn't work, I'd suggest using another compatible browser.
This will get you going, @twong1.
Don't hesitate to add a comment below if you need further assistance. Have a great day.