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Can't Reconcile Account: Page will not load

I need to reconcile my accounts, but the page does not load.  I get a never ending green circle.  The other pages are working correctly although loading more slowly than usual.

 

Anyone else experience this issue?

1 Comment
Content Leader

Re: Can't Reconcile Account: Page will not load

Hello @lwbcpastor,

 

It's nice to have you in the Community. I'm here to help you with getting past the green circle so that you can reconcile your accounts. 

 

When experiencing unexpected behavior, such as a page not loading, it's recommended to clear the cache of your browser. Cache is stored to save time when loading web pages, but can interfere with processes. The following article contains additional information about this, as well as detailed instructions: Delete or Disable Cache and Temporary Internet Files in Your Web Browser.

 

Should the reconcile page not load after clearing the cache, I recommend trying an alternative browser. This step helps to determine if this is being caused by the browser being used. Additionally, I'm including an article with troubleshooting steps for unexpected browser behavior: Troubleshoot Unexpected Browser Behavior.

 

Please let me know how it goes by posting a comment below as I want to ensure that you're able to reconcile your accounts. Take care.  

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