Can’t save my new card info for renewal

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Hello there, mysurfsup.

For Quickbooks Online subscription, cards that are accepted are Visa, MasterCard, American Express, and Discover. Also, I'd encourage you to check the forms of payment that are not supported to use when paying your bill.

If you confirmed everything, I'd recommend accessing QuickBooks in a private browser. This type of window doesn’t store any cache that causes a browser to load slowly or experiencing unusual behavior. Here are the shortcut keys you can use depending on the browser:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If you're able to save your new credit card information, go back to your main browser and clear its cache to prevent any unexpected behavior. You can also use other compatible browsers in QBO. If you need further assistance, you can contact our QuickBooks support team by following the steps below:

1. Go to Help at the upper-right corner.
2. Enter a short description of your concern. 
3. Click Talk to a human. Then, I still need a human.
4. You can then get a callback or send a message to start a conversation with our specialist.

Below are the articles that you can check for additional information about managing subscription in QuickBooks:

• Subscription management. 
• Update the payment method or info for your QuickBooks Online subscription.

Please comment below if you need anything else. Take care and stay safe always.