Can't see the balances in chart of account register
Have you added the balance column, rosa2?
If not, you can click the Gear icon, and check the boxes for QuickBooks and Bank Balance. I've attached a screenshot for reference:
If the columns are added and the balances are not showing, let's do browser troubleshooting.
Try logging into your QBO account using a different browser (or a private browser) to check if this is a browser-related issue. To use a private browser, here's how:
On your keyboard, press Ctrl + Shift + N (Google Chrome)
Ctrl + Shift + P (Firefox)
Control + Option + P (Safari)
Once logged in, go back to the Banking and Register screen and check if the balances are now showing. If it's already displayed, you can clear your browser's cache to optimize it. Also, your browser can start from scratch and improve your QuickBooks Online browsing experience.