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Level 1

Can't see the balances in chart of account register

why are the balances not showing in register

Can't see the balances in chart of account register

Have you added the balance column, rosa2?


If not, you can click the Gear icon, and check the boxes for QuickBooks and Bank Balance. I've attached a screenshot for reference:




If the columns are added and the balances are not showing, let's do browser troubleshooting.


Try logging into your QBO account using a different browser (or a private browser) to check if this is a browser-related issue. To use a private browser, here's how:


  • On your keyboard, press Ctrl Shift + (Google Chrome)
  • Ctrl Shift (Firefox)
  • Control Option P (Safari)

Once logged in, go back to the Banking and Register screen and check if the balances are now showing. If it's already displayed, you can clear your browser's cache to optimize it. Also, your browser can start from scratch and improve your QuickBooks Online browsing experience.


Here's an article for future reference in reconciling within QuickBooks: Learn the reconcile workflow in QuickBooks


Let me know if you need further assistance.

Level 1

Can't see the balances in chart of account register

Hi Maureen,


I did not get the answer I was looking for, I figured it out on my own. I requested a call from them twice and the call was cut off in the middle of the conversation. Extremely frustrating. Thanks, R

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