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drivebysigns
Level 1

Can't Select the Payment method I want when trying to receive payment on invoice. Click the arrow and nothing happens. Also doesn't work on customer drop down menu.

 
1 Comment
ShiellaGraceA
QuickBooks Team

Can't Select the Payment method I want when trying to receive payment on invoice. Click the arrow and nothing happens. Also doesn't work on customer drop down menu.

Hello @drivebysigns,

 

Let's access your account via an incognito window to see if it's a browser-related issue or not. Let me walk you through how.

 

  • CTRL+SHIFT+N for Chrome.
  • CTRL+SHIFT+P for Internet Explorer and Mozilla Firefox.

 

After that, go back to selecting your payment method again. If it's working fine, you can to your regular browsing mode and clear its cache. This process will delete the temporary data stored in your browser.

Accessing your account using a different browser can be an option, too.

 

If you're getting the same result, please contact our Customer Care Support so we can investigate further. Feel free to also visit our page about income and expense for QuickBooks Online for future reference.

 

If you have any concerns or questions, please let me know. I'll be around to assist you. Thanks for coming in and have a nice day.

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