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Level 1

Can’t update billing

2 Comments 2
QuickBooks Team

Can’t update billing

Hello @Quickdoor.


I'll be glad to walk you through the process on how to update your billing info in QuickBooks Online (QBO). 


Simply follow these steps:


  1. Sign in as the Primary or Company Admin.
  2. Go to Settings and select Account and Settings.
  3. From the left menu, click Billing Subscription.billing subscription.PNG
  4. Select Edit ✎ beside your payment method.
  5. Update your credit card info.
  6. Make sure the address in QuickBooks is the same as the one on your credit card statement.
  7. Once everything’s good, select Confirm card or Save.


If you already followed these steps and still unable to update your billing info, I'd recommend using a private browser to access your account. There might be a cache build-up on it that's causing this behavior. 


Here's how:


  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).


If you're able to successfully update your information,  clear the cache in your web browser or try using a different supported browser. It could be a temporary issue with QuickBooks and the current browser that you use.


In case you need to get more accounting features in the future, simply check out this article: How to change your plan level in QBO.


Don't hesitate to tag my name in the comment section below if you have other concerns or questions. I'm always ready to help.

QuickBooks Team

Can’t update billing

Hi Customer, @Quickdoor.

Hope you’re doing great. I wanted to see how everything is going about updating the billing info issue you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.


Looking forward to your reply. Have a pleasant day ahead!

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