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Level 1

Can’t view invoices went sent in email

1 Comment

Can’t view invoices went sent in email

Hi there, allisonguess.


Let's make sure that we've set up an email address to send a copy of the sent invoices. Let me guide you with these steps:


  1. From the Gear icon, select Account and settings.
  2. Go to the Sales tab.
  3. Click the Messages section.
  4. Tick the Email me a copy box.
  5. Enter the email address on the Copy (Cc) new invoices field.
  6. Click Save.


If you've set up one yet you still encounter the same issue, let's run some troubleshooting steps to fix it.


Let's view the sent invoice in an incognito window. It is the best place to identify any browser-related concerns.


You can use these keyboard shortcuts to open one:


  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N


If you're able to add one, we can go back to your regular browser and clear its cache. Once the cache is piled up, it can cause any unexpected issues on the opened pages.


We can also switch to a different browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.


If you want to let your customers pay the invoices online, you can check this guide: Take and Process Payments in QuickBooks Online.


I'm just a post-away if there's anything that I can help. Keep safe!

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