Can the drop down list of product/services in both invoices & bills be shown as it appears on the products/services list by category rather than alphabetically by name?

Hello @beth45,

As of the moment, there isn't an option to customize the list of your items when creating an invoice or a bill. But you can easily identify the category with the text below the item description.

Here are articles you can read for ideas about how you can manage your customers and vendors transaction: Income and Expenses for QuickBooks Online.

If there's anything else that I can help you with, let me know in the comments below. I'll be here to help.