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Thanks for posting your question here, @drw1.
Due to the growing impact of COVID-19, we have limited resources and ask that you contact us via messaging.
For security purposes, I recommend reaching out to a member of the Support Team. Agents have specialized tools to access your account details to determine why you were charged early.
Here's how to start chatting with a live agent:
Please let me know if you have any more questions or concerns, and I'm always here to help. Have a safe and productive rest of your day!