Thanks for posting your question here, @drw1.
Due to the growing impact of COVID-19, we have limited resources and ask that you contact us via messaging.
For security purposes, I recommend reaching out to a member of the Support Team. Agents have specialized tools to access your account details to determine why you were charged early.
Here's how to start chatting with a live agent:
- Hover over the Help option in the top menu and select QuickBooks Desktop Help.
- Choose Contact us.
- Enter in your description of your issue and click Continue.
- Pick Start messaging.
- Enter in your information and go to Submit.
Please let me know if you have any more questions or concerns, and I'm always here to help. Have a safe and productive rest of your day!