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Hi, @live posh.
I can see the importance of recording your transactions in one receipt. At this time, you need to enter a separate entry for the refund and the new sales. I'll guide you on how.
First, enter a check or refund receipt for the refunded sales.
Then, enter an invoice or a sales receipt for the new sales.
If you're using an invoice to enter the new item, here's how you record a payment: Record invoice payments in QuickBooks Online.
For more tips about handling your sales and other customer transactions, you can open this link: Topics about your company's income and customers.
If you have any other follow-up questions, let me know by adding a comment below. I'm more than happy to help. Keep safe!
Hi, @live posh.
I can see the importance of recording your transactions in one receipt. At this time, you need to enter a separate entry for the refund and the new sales. I'll guide you on how.
First, enter a check or refund receipt for the refunded sales.
Then, enter an invoice or a sales receipt for the new sales.
If you're using an invoice to enter the new item, here's how you record a payment: Record invoice payments in QuickBooks Online.
For more tips about handling your sales and other customer transactions, you can open this link: Topics about your company's income and customers.
If you have any other follow-up questions, let me know by adding a comment below. I'm more than happy to help. Keep safe!
Thank for the quick response. I hate to hear you can’t do that in QuickBooks.
Thank you.
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