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byomtov
Level 3

Cancelling credit on an invoice

I have a customer who overpaid an invoice, resulting in a credit.

 

I incorrectly applied some of this credit to another invoice to the customer, when it should have been applied differently.

 

How do I correct this error?

Solved
Best answer August 26, 2021

Best Answers
FritzF
Moderator

Cancelling credit on an invoice

Thanks for getting back to us, @byomtov.

 

I'm happy that you were able to solve the problem. Let me share some information about customer overpayments in QuickBooks Desktop (QBDT) for Mac.

 

You can try opening your transaction journal for the credit or payment to check the transaction associated. Here's how to do it:

 

  1. Locate the customer payment and open the transaction.
  2. On the Customer Payment window, press Command + T on your keyboard.
  3. You will be routed to the Transaction History - Payment window.

 

Once done, you can pull up the Transaction List by Customer report to see the list of overpayments. This is located in the Paid Status column of the report. Here's how:

 

  1. Go to the Reports menu.
  2. Select Customers & Receivables, then Transaction List by Customer.

 

You can also read the QuickBooks Desktop Mac 2021 User’s Guide through this PDF link.

 

Please let me know if you have any follow-up questions. I'm always around to help!

View solution in original post

4 Comments 4
Ethel_A
QuickBooks Team

Cancelling credit on an invoice

Hi there, @byomtov.

 

I understand you want to un-apply the credit memo added to the wrong invoice. I'm happy to share insights to ensure you'll be able to add the credit memo to the correct invoice.

 

 

To correct this, you need to delete the payment for the invoice where you added the credit memo. Once done, you'd want to recreate the invoice payment and make sure to apply the credit to the correct invoice.

 

Here's how:

 

  1. Click the Customers tab, then choose Receive Payments.
  2. From the Customer: Job ▼ dropdown, select the customer's name.
  3. Tick checkbox beside the Apply Existing Credits?.
  4. Hit Save.

 

For more information about creating and applying credit memos in QuickBooks Dekstop for Mac, visit this article: Create and apply credit memos in QuickBooks for Mac.

 

For future reference, if you need to add, edit, and delete items, check on this article: Add, edit, and delete items.

 

If you need more help with applying a credit memo in an invoice, you can comment below. I'm always here to help you.

byomtov
Level 3

Cancelling credit on an invoice

Thank you.

 

I was able to solve the problem, but I do have one more question.

 

This was not actually a credit memo. It was an overpayment on another invoice.

 

The difference is that this kind of overpayment does not show up in the list of credit memos I can get in the Transaction Center. Is there any way to see these overpayments itemized, and see how they were applied?

FritzF
Moderator

Cancelling credit on an invoice

Thanks for getting back to us, @byomtov.

 

I'm happy that you were able to solve the problem. Let me share some information about customer overpayments in QuickBooks Desktop (QBDT) for Mac.

 

You can try opening your transaction journal for the credit or payment to check the transaction associated. Here's how to do it:

 

  1. Locate the customer payment and open the transaction.
  2. On the Customer Payment window, press Command + T on your keyboard.
  3. You will be routed to the Transaction History - Payment window.

 

Once done, you can pull up the Transaction List by Customer report to see the list of overpayments. This is located in the Paid Status column of the report. Here's how:

 

  1. Go to the Reports menu.
  2. Select Customers & Receivables, then Transaction List by Customer.

 

You can also read the QuickBooks Desktop Mac 2021 User’s Guide through this PDF link.

 

Please let me know if you have any follow-up questions. I'm always around to help!

View solution in original post

byomtov
Level 3

Cancelling credit on an invoice

Thank you. That helped.

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