Welcome and thanks for posting in the Community, @tracey18.
Are you getting any error messages when trying to create or edit bills and invoices using the laptop? Any additional information will help me provide the best resolution.
In the meantime, try logging into your QuickBooks Online (QBO) account using a private browser (incognito). There are times that the browser is full of frequently accessed page resources, causing some unusual responses.
Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox or Internet Explorer).
- Control + Option + P (Safari).
If everything looks good, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.
Please let me know if you have any other issues or concerns, and I'll get back to you right away. I want to make sure everything is taken care of for you. Have an amazing day!
