cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Experienced Member

Cannot Print Previous Reconciliation

Quickbooks Desktop Pro 2018

One of our customers is having trouble printing a specific document. He cannot print a previous Bank reconciliation report (Reports>Banking>Previous Reconciliation) When he tried to print this report all Print and Print to PDF options are grayed out, and trying to print it from the preview (Adobe), it will not send the job to the printer. I have already ran the Quickbooks Print Repair Tool, and printing functions normally for Word, Notepad, and other documents in Quickbooks, only the Reconciliation report is having issues.

 

Is this intentional? Because it seems that way.

1 Comment
QuickBooks Team

Re: Cannot Print Previous Reconciliation

Hi there, IanSatterwaite. 

 

I appreciate that you've done the first solution to help you fix this issue. You'll want to perform the second troubleshooting step for PDF and printing problems. Please follow the steps under Solution2: Reset your temp folder permissions section.

 

If you get the same thing, I suggest reaching out to our Customer Support Team. Your company file may be one of the affected accounts. This way, they'll add you to the notification list. 

 

To reach them: 

  1. Click Help from the menu and then select QuickBooks Desktop Help
  2. Click Contact us.
  3. Enter a brief description of your concern about unable to print previous reconciliation in the field.
  4. Select Continue
  5. You can connect with us either through call or chat

Keep me posted for any updates. I'll be here to help.