Hi there, vhenderson.
I'm glad you've reached out to us. Allow me to help ensure you're able to export report to excel successfully.
When the export option for Excel is grayed out in QuickBooks Desktop, it is due to the following reasons:
- Excel is not installed on your computer.
- Excel is installed across a network.
- The local Excel installation is damaged.
Now, let's process troubleshooting steps to resolve this issue. But before doing so, make sure you have an active and up-to-date version of QuickBooks.
Here's how:
- At the top menu bar, click Help.
- Choose Update QuickBooks Desktop.
- Click Update Now.
- Put a check mark in the Reset Update box.
- Select Get Updates.
- After downloading the updates, close and reopen your QuickBooks.
Once done, you can now follow the detailed steps in this article: Export option for Excel is grayed out.
To further assists you with the steps, I recommend calling our QuickBooks Desktop Support Team. They have the tools to pull up your account and do a screen share.
Here's how you can contact our phone support:
- Click this link: https://help.quickbooks.intuit.com/en_US/contact.
- Select the version of QuickBooks, click Contact Us.
- Type-in Technical Support on the search bar.
- Click Get the Phone number below.
For future reference, please check this article on how to export report from QuickBooks Desktop to Microsoft Excel.
That should do it! Don't hesitate to leave a comment if you have other questions about exporting report to excel. I'm always here to help you out. Have a good one.
