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Paul Binion
Level 1

Change from accrual to cash not updating menu

I just started using QB online accountant and a client account was set up incorrectly as accrual basis instead of cash basis.  I have changed it under the settings, however, the sidebar menu options are still reflecting accrual terminology, such as expenditures instead of expenses, which would be for cash basis.  How can I change this or do I just need to give up and create a new account?

1 Comment 1
MariaSoledadG
QuickBooks Team

Change from accrual to cash not updating menu

Let me guide you on how you can set this up correctly,Paul Binion.

 

If your QuickBooks Online data is less than 60 days, you have the option to purge your account if you're using QuickBooks Online Plus, Essentials, and Advanced. This will delete all the data entered into the company. Please know that you're unable to restore or reverse them once purged. To do this, follow the steps listed below:

  1. Log in to your QuickBooks Online account.
  2. Change the URL to include /purgecompany.
  3. Example: URL shows https://...qbo.intuit.com/app/homepage, change to: https://...qbo.intuit.com/app/purgecompany.
  4. The next screen will provide a summary of the items to be deleted.
  5. Type the word “YES” once the data gets deleted, then click OK.
  6. Click Wipe Data once your selections are complete.
  7. Once the deletion is complete, you will be rerouted to your home page.

If it's 60 days old or older, you'll have to cancel your account and start a new subscription. Here's how:

  1. Go to the Gear icon and select Account and Settings under Your Company.
  2. Select the Billing and subscription tab.
  3. In the QuickBooks section, select Cancel.
  4. Follow the steps to cancel your account. If you use payroll, you should cancel your payroll account too.

To start a new account:

  1. Go to https://quickbooks.intuit.com/choose-country/.
  2. Fill up the User ID and password.
  3. You can use the same user ID and a password you previously had. If you activated payroll in the account, this is the best option for you.


Please read this article handy for more information: Delete your data and start over in QuickBooks Online. In addition, you may also want to export your data before wiping your data to make sure you have a backup copy. Check out this article: Export reports, lists, and other data from QuickBooks Online.

 

Post again if you still need anything else with updating your data. Remember, we're here to help you all the time.

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