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Level 3

Chart of Accounts Cannot Make Inactive or Delete

I am trying to clean up accounts so they do not show when I am creating a budget. These accounts were already there or created for training purposes. For example: when I try to make Computer 

Sales inactive it says "This account cannot be deleted because it is being used by a product or service?" I cannot find anywhere these accounts are being used. Thanks.

Solved
Best answer 12-02-2019

Best Answers
Highlighted
Level 7

Chart of Accounts Cannot Make Inactive or Delete

Chances are the account is associated with an item.  Go to your item list and customize columns to show both the income and expense account associated with the item.  If you see COMPUTER SALES, this is the culprit.  You need to edit the item so that you can delete it if it has not been used in a transaction.

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Highlighted
QuickBooks Team

Chart of Accounts Cannot Make Inactive or Delete

There are some accounts that you can’t make inactive, @jbooze1.

 

If this training income account is used by a product or service, then this can’t be made inactive. These are default accounts that was created automatically and serve important roles in your accounting.

 

See the following article on how to handle account from your chart of accounts: Manage default and special accounts in your chart of accounts.

 

Stay in touch if there's anything that I can help you with by leaving a comment below. Have a wonderful day!

View solution in original post

5 Comments
Highlighted
Level 7

Chart of Accounts Cannot Make Inactive or Delete

Chances are the account is associated with an item.  Go to your item list and customize columns to show both the income and expense account associated with the item.  If you see COMPUTER SALES, this is the culprit.  You need to edit the item so that you can delete it if it has not been used in a transaction.

View solution in original post

Highlighted
Level 3

Chart of Accounts Cannot Make Inactive or Delete

Hello QBSguru, I appreciate your reply. When you say "go to item list" what do you mean? Is this something outside of the Chart of Accounts? Thank you, jbooze!

 

 

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Moderator

Chart of Accounts Cannot Make Inactive or Delete

I'll guide you where the item lists are, jbooze1.

 

First is to click Sales on the left panel and select the Product and Services section. Next, you can either make the item inactive by clicking the drop-down arrow or change the account to another account by clicking the Edit button as mentioned by  QBSguru.

Capture2.PNG

 

Once done, you can now make the account inactive from the Chart of Accounts. The inactive accounts doesn't mean to be deleted. It only means that it is not in use and not able to display in the Chart of Accounts lists.

 

But, if the accounts are the default one, there isn't a way to make them inactive as this already created inside QuickBooks.

 

Also, here's an article  where you can learn on how to organize the your accounts

 

The Community is always here if you need further assistance! Have a great day!

Highlighted
Level 3

Chart of Accounts Cannot Make Inactive or Delete

Hi, Sarahannc, I do not have that many items in Products and Services. I was trying to make items in the following list inactive for example. These items are not in Products and Services.

 Inactive1.JPG

When I try to make Training Income inactive, for example, I get this message and yet I can find no activity for this account?

Inactive2.JPG

Thank you so much for your help!

jbooze1

 

 

Highlighted
QuickBooks Team

Chart of Accounts Cannot Make Inactive or Delete

There are some accounts that you can’t make inactive, @jbooze1.

 

If this training income account is used by a product or service, then this can’t be made inactive. These are default accounts that was created automatically and serve important roles in your accounting.

 

See the following article on how to handle account from your chart of accounts: Manage default and special accounts in your chart of accounts.

 

Stay in touch if there's anything that I can help you with by leaving a comment below. Have a wonderful day!

View solution in original post

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