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Client cc payment to invoice are not what we received as a deposit from the bank. What to do with the difference in offsetting credits to invoice vs. bank statement?

 
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QuickBooks Team

Re: Client cc payment to invoice are not what we received as a deposit from the bank. What to do ...

Hello there, @sulu707.

 

Let me share two scenarios and help you fix the difference when offsetting credits to invoice vs. bank statement.

 

If you're receiving payments via Merchant Services and deposited them to Undeposited Funds, you can consider using the Add funds to this deposit section to fix the difference.

 

Here's how:

 

  1. In the Add funds to this deposit section, select the customer under the Received From column.
  2. In the Account column, select an expense account.
  3. Select the payment method.
  4. In the Amount section, enter a negative amount that fixes the difference.
  5. Hit Save and close.

But if you're not using Merchant Services, you can go to the Banking page and match the deposit to fix the difference. Let me guide you how.

 

  1. From the left menu, click Banking.
  2. Select the deposit transaction, then click the Find match radio button.
  3. In the Match transactions page, toggle the Resolve button to fix the difference.
  4. Hit Save.

Once done, you'll be able to fix the difference when offsetting credits to invoice vs bank statement.

 

In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBO Self-help.

 

Please keep in touch with us here in the Community should you need any further assistance. We're always here to help.

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