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rjservices
Level 1

Client paid wrong invoice

 
2 Comments 2
Rubielyn_J
QuickBooks Team

Client paid wrong invoice

I can share with you some steps to apply the payment to the correct invoice, @rjservices

 

We can either create a journal entry or apply the payment to the correct invoice. This way, we can resolve your scenario.

 

If you wish to do a journal entry, here's what you need to do:

 

  1. Click the + New and choose Journal entry.
  2. On the first line, select Accounts Receivable from the Account field. In the Debit column enter the amount and select the name of the customer you’re transferring payment from
  3. On the second line, select Accounts Receivable. In the Credit column enter the same amount and choose the name of the customer you’re transferring payment to
  4. You can input and information in the memo section so you know why you made the journal entry.
  5. Once done, click Save.

 

Otherwise, apply the payment to the correct invoice:

 

  1. Click the + New button.
  2. Choose Receive Payment.
  3. Select the name of the customer.
  4. In the Credits section, make sure the journal entry # and open balance amount are listed and checked.
  5. Lastly, click Save and close.

 

Additionally, let me add this link to help you receive and record invoice payments in QuickBooks Online. It also includes a link that includes steps on how to deposit this in your bank. 

 

Keep me posted if you have other questions about managing your invoice payments in QuickBooks. I'll be around to assist you again. Stay safe and take care.

Rubielyn_J
QuickBooks Team

Client paid wrong invoice

Hi, @rjservices.

 

Hope you’re doing great. I wanted to see how everything is going about the invoice concern you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

 

Looking forward to your reply. Have a pleasant day ahead!

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